Assistant General Manager

Modern Aviation; Village of Farmingdale (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Modern Aviation's Assistant General Manager helps lead all FBO operations, overseeing Line Service and Customer Service to ensure safe, efficient, and customer-focused delivery.

The role drives operational excellence, coordinates between departments, ensures regulatory compliance, and supports recruitment, training, and performance coaching.

You will build a positive, inclusive work environment and align staffing with demand to deliver exceptional service and business results.

Qualifications

• Bachelor’s degree required or equivalent combination of education and experience.
• 5–10 years of progressive FBO or aviation operations management experience.
• Ability to lead multiple teams in a dynamic, fast-paced environment.

Responsibilities

• Assist in the overall management of FBO operations including Line Service and Customer Service functions.
• Directly supervise Line Supervisors and Customer Service Supervisors; provide leadership to staff.
• Lead shift briefings and communicate operational priorities and expectations.
• Align staffing schedules with customer demand to maintain service levels.
• Coordinate with airport stakeholders to ensure safety, compliance, and service quality.

Skills

Leadership

Aviation operations

Staff management

Education

Bachelor's degree

Job description

The Assistant General Manager is responsible for supporting the General Manager in leading all Fixed Base Operator (FBO) operations, ensuring the safe, efficient, and customer-focused delivery of services. This role is responsible for overseeing Line Service and Customer Service operations, driving operational excellence, fostering employee engagement, maintaining regulatory compliance, and ensuring coordination between departments to achieve exceptional customer experiences and business performance.

Operational Leadership & Service Excellence

• Assist in the overall management of FBO operations, including Line Service and Customer Service functions.
• Directly supervise Line Supervisors and Customer Service Supervisors and provide indirect leadership to operational team members.
• Ensure service delivery standards are consistently achieved and provide service recovery when necessary.
• Lead shift briefings and departmental meetings to communicate operational priorities and expectations.
• Align staffing schedules with customer demand to maintain service levels and operational efficiency.
• Correspond with customers regarding tenant relations, transient business opportunities, and service-related matters.
• Meet, greet, and assist customers with travel coordination, including hotel accommodations, ground transportation, catering, and other service requests.
• Serve as a liaison between the FBO and airport stakeholders to maintain positive community and business relationships.
• Support the recruitment, interviewing, selection, and onboarding of team members.
• Ensure employees receive appropriate training and maintain required training documentation.
• Conduct performance evaluations and provide coaching, counseling, recognition, and corrective action as appropriate.
• Foster a positive, inclusive, and engaging work environment that promotes employee development and retention.
• Create communication channels that encourage collaboration between departments and leadership teams.

Safety, Security & Regulatory Compliance

• Promote and maintain a culture of safety through routine observations, safety meetings, audits, training programs, and documented procedures.
• Ensure compliance with all company policies, standard operating procedures, safety protocols, security requirements, and customer service standards.
• Initiate and coordinate emergency response procedures as required.
• Develop and maintain procedures for aircraft incidents, fires, weather events, and other emergencies.
• Conduct accident and incident investigations, determine root causes, and complete required reporting.
• Manage OSHA 300 reporting requirements and documentation.
• Utilize the company Safety Management System (SMS) to support safety reporting and continuous improvement.

Qualifications

• Bachelor’s degree from an accredited college or university, or an equivalent combination of education and experience.
• Five (5) to ten (10) years of progressive FBO, aviation operations, or related management experience.
• Ability to lead multiple teams in a dynamic, fast-paced environment.