Aviation Front Desk & Guest Experience Specialist

Vantage Aviation; Greenville (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA with company match

Short-Term Disability and Basic Life &

Paid time off

401(k) with company match

Employee Assistance Program

Job summary

Vantage Aviation seeks a Customer Service Representative to manage front desk interactions at our FBOs in a fast-paced aviation setting. You will assist customers with purchases, fuel transactions, transportation coordination, and guest services.

The role requires strong communication, multitasking, and basic math, with flexibility to work evenings, weekends, and holidays. A high school diploma is required, and background checks and drug screening will be conducted.

Qualifications

• Strong verbal and written communication skills.
• Ability to multitask effectively in a fast-paced environment.
• Ability to comprehend and perform basic math functions.
• Willingness to work evenings, weekends, and holidays as required.
• High school diploma or equivalent.
• Ability to pass a background check and drug screen.

Responsibilities

• Greet and welcome all customers to Vantage Aviation, providing professional service and assistance
• Accurately receive, dispatch, and process customer purchases and fuel transactions
• Collaborate closely with pilots and team members to meet or exceed customer service expectations, including coordinating transportation, assisting with lodging, and handling passenger baggage
• Maintain a working knowledge of the facility, available services, and surrounding area
• Replenish supplies across all areas—including customer-facing spaces, the lobby, office, and restrooms—as needed, ensuring compliance with Vantage standards for complimentary beverages and guest amenities
• Utilize computers, radios, and point-of-sale systems as part of daily operations
• Maintain a professional, organized, and customer-focused front desk environment
• Perform other duties as assigned

Skills

Verbal and written communication

Multitasking

Attention to detail

Customer service mindset

Education

High school diploma or equivalent

Tools

POS systems

Cash registers

Telephone systems

Job description

Vantage Aviation seeks a Customer Service Representative to manage front desk interactions at our FBOs in a fast-paced aviation setting. You will assist customers with purchases, fuel transactions, transportation coordination, and guest services.

The role requires strong communication, multitasking, and basic math, with flexibility to work evenings, weekends, and holidays. A high school diploma is required, and background checks and drug screening will be conducted.