Aviation Enterprise Account Manager — Satellite Communications

United States Digital Space LLC; United States; On-site; USD 115,000 - 150,000; Full time

Job summary

United States Digital Space LLC is seeking an Enterprise Account Manager (Aviation) to manage Starlink aviation contracts from signature to activation. You will be the main contact for assigned airline customers, drive revenue, and coordinate technical and contractual changes with internal teams.

The role requires deep account management experience in aviation, strong negotiation and communication skills, and willingness to travel up to 40% to customer sites and conferences.

Qualifications

• Bachelor's degree OR high school diploma/equivalency certificate and 6+ years of account management or sales experience.
• 6+ years of professional experience in account management or sales.
• 6+ years working with customers to support a technical product or service.

Responsibilities

• Be the primary point of contact for assigned customers or verticals, to resolve issues, negotiate requirements, coordinate technical and contractual changes, and maintain positive relationships
• As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
• Utilize technical expertise and industry knowledge to guide customers in achieving high levels of performance in the operation and maintenance of the Starlink system by monitoring, investigating performance, developing, and implementing corrective actions
• Serve as a customer advocate; maintain a positive attitude in a crisis environment, and must have the ability to work independently with minimal direction
• Helps implement airline and aircraft entry into service and growth plans. Providing training and guidance on issues related to operations, sales, installations, maintenance, reporting, and reliability
• Identify, design, and lead implementation of system enhancements and automations to improve the internal and external systems and process interfaces
• Represent Starlink throughout the assigned region by traveling to our partners' offices, regional conferences, and events as required
• Support and develop a proposal to align new efforts with long-term strategic vision and engineering objectives, and to ensure contract requirements are executable

Skills

Account management

Sales

Aviation knowledge

Regulatory knowledge (FAA/EASA)

Communication skills

Education

Bachelor's degree

High school diploma + 6+ yrs experience

Job description

United States Digital Space LLC is seeking an Enterprise Account Manager (Aviation) to manage Starlink aviation contracts from signature to activation. You will be the main contact for assigned airline customers, drive revenue, and coordinate technical and contractual changes with internal teams.

The role requires deep account management experience in aviation, strong negotiation and communication skills, and willingness to travel up to 40% to customer sites and conferences.