Aviation Customer Support Specialist

Sheltair Aviation; Melbourne (FL); Hybrid; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Sheltair Aviation is seeking a Customer Service Representative to provide aviation industry support and daily frontline service to pilots and passengers at the Melbourne facility. You will manage fuel orders, travel arrangements, reservations and data entry in a fast-paced environment.

The role requires strong communication, multitasking ability and a professional appearance, with a willingness to work flexible hours including weekends, and to pass pre-employment screening in line with FAA/DOT

Qualifikationen

• High School diploma or GED; an Associate’s degree preferred.
• Experience in a dynamic, multi-tasking environment.
• Two to four years of relevant experience.
• Strong interpersonal, communication, organizational and customer service skills.
• Valid driver’s license.
• Proficiency in Microsoft Office.
• Typing speed of 40–60 wpm.
• Professional appearance.
• Must pass pre-employment drug screen and DOT FAA guidelines.

Aufgaben

• Assist and/or provide pilots and passengers with fuel orders, online times, notices of arrivals/departures, directions, rentals, hotel and catering arrangements.
• Handle personal vehicles and A/C key handling; communicate via telephone, radio, email and fax.
• Enter data related to invoicing, payment processing and fuel records.
• Assist with general cleaning and stocking of pilot and passenger areas with coffee, water and other items.

Kenntnisse

Customer service

Multitasking

Communication

Interpersonal skills

Attention to detail

Typing 40-60 wpm

Ausbildung

High School diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Sheltair Aviation is seeking a Customer Service Representative to provide aviation industry support and daily frontline service to pilots and passengers at the Melbourne facility. You will manage fuel orders, travel arrangements, reservations and data entry in a fast-paced environment.

The role requires strong communication, multitasking ability and a professional appearance, with a willingness to work flexible hours including weekends, and to pass pre-employment screening in line with FAA/DOT