Customer Service Representative

Sheltair Aviation; Melbourne (FL); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Sheltair Aviation is seeking a Customer Service Representative to provide aviation industry support and daily frontline service to pilots and passengers at the Melbourne facility. You will manage fuel orders, travel arrangements, reservations and data entry in a fast-paced environment.

The role requires strong communication, multitasking ability and a professional appearance, with a willingness to work flexible hours including weekends, and to pass pre-employment screening in line with FAA/DOT

Qualifications

• High School diploma or GED; an Associate’s degree preferred.
• Experience in a dynamic, multi-tasking environment.
• Two to four years of relevant experience.
• Strong interpersonal, communication, organizational and customer service skills.
• Valid driver’s license.
• Proficiency in Microsoft Office.
• Typing speed of 40–60 wpm.
• Professional appearance.
• Must pass pre-employment drug screen and DOT FAA guidelines.

Responsibilities

• Assist and/or provide pilots and passengers with fuel orders, online times, notices of arrivals/departures, directions, rentals, hotel and catering arrangements.
• Handle personal vehicles and A/C key handling; communicate via telephone, radio, email and fax.
• Enter data related to invoicing, payment processing and fuel records.
• Assist with general cleaning and stocking of pilot and passenger areas with coffee, water and other items.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Attention to detail

Typing 40-60 wpm

Education

High School diploma or GED

Tools

Microsoft Office

Job description

We at Sheltair are committed to excellence — a philosophy that can be seen in everything we do. Because of our heritage in the construction and aviation industry, we understand the importance of quality design, customer service, cost containment and on-time delivery.

This customer service position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration and courtesy at all times. Although customer service is top priority, a large number of the CSRs daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include assisting and/or providing pilots and passengers with the following: fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A/C key handling, and person, over the telephone, radio, email and facsimile communications. The CSR is also responsible for entering data related to invoicing, payment processing and fuel records. In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water and other items as provided.

The CSR must be able to accommodate changing work hours, variable schedules and weekend work as required.

Qualifications:

• A High School diploma or GED – an Associate’s degree is preferred;
• Experience in a dynamic, multi-tasking environment;
• Two to four years’ relevant experience in related field;
• Strong interpersonal, communication, organizational and customer service skills;
• A valid driver’s license;
• Proficiency in basic math;
• Proficiency in the Microsoft Office suite of products;
• A typing speed of at least 40 - 60 words per minute;
• A professional appearance.
• Must pass pre employment drug screen and background check following FAA and DOT guidelines.

Sheltair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, training, termination and all other terms and conditions of employment. Any employee or job applicant who feels that he or she has been subjected to discrimination or retaliation for making a discrimination complaint must immediately report the incident directly to the Human Resources Department, a Senior Vice President or any officer of the Company. Appropriate disciplinary action may be taken against any employee engaged in discriminatory actions or behavior, or retaliation against anyone, who has, in good faith, reported a violation of this policy

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.