Aviation Customer Support Specialist

Victor Sierra Aviation; Baldwin City (KS); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Climate-controlled workspace

Collaborative culture

Competitive pay

On-the-job training

Growth opportunities

Job summary

McFarlane Aviation, a Victor Sierra Aviation company, is seeking a Customer Service Representative in Baldwin City, KS. The role focuses on building customer relationships, handling orders from entry to completion, and delivering timely support in a fast-paced environment.

The ideal candidate will have customer service experience, strong communication skills, and familiarity with ERP systems and cloud-based order entry.

Qualifications

• Experience in customer service and order management is preferred.
• Familiarity with ERP systems and cloud-based order entry is a plus.
• Strong communication and organizational skills are essential.

Responsibilities

• Build and maintain strong relationships with customers.
• Serve as primary point of contact for questions, order updates, and support needs.
• Enter orders accurately and manage them through completion.
• Listen to customer needs and provide timely, knowledgeable support.
• Troubleshoot and resolve customer concerns efficiently.
• Use sound judgment to ensure customer satisfaction.
• Collaborate with internal departments to support orders and requests.
• Gather information to support customer service, marketing, and accounting.

Skills

Customer service

Order management

Communication skills

Microsoft Office

Phone skills

Teamwork

Time management

Education

High school diploma or equivalent

Tools

ERP systems

Cloud order entry

Job description

McFarlane Aviation, a Victor Sierra Aviation company, is seeking a Customer Service Representative in Baldwin City, KS. The role focuses on building customer relationships, handling orders from entry to completion, and delivering timely support in a fast-paced environment.

The ideal candidate will have customer service experience, strong communication skills, and familiarity with ERP systems and cloud-based order entry.