Aviation Customer Support Specialist

VSE Aviation; Augusta (KS); On-site; USD 35,000 - 50,000; Full time

Job summary

VSE Aviation in Augusta, Kansas, is seeking a Customer Service Representative to manage customer accounts and ensure quality service based on civil aviation standards. The role requires engaging communication with customers and maintaining records of interactions to deliver outstanding service.

Successful candidates will have HS/GED, two years of relevant experience, and proficiency in Microsoft Office. The position involves providing estimates, maintaining relationships, and collaborating with internal departments to meet customer expectations.

Qualifications

• 2 years of relevant/technical work experience required.
• Reputable communicator through writing and oral actions with customers, peers and management.
• Ability to maintain a positive and proactive approach to service challenges.

Responsibilities

• Communicate with customers by telephone or email to provide product information.
• Keep records of customer interactions or transactions.
• Establish and maintain a trusting relationship with customers.
• Provide support for other departments with timely information.

Skills

Expert level communication skills

Interpersonal skills

Proficient in Microsoft Office

Ability to work in a fast-paced environment

Education

HS/GED

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

VSE Aviation in Augusta, Kansas, is seeking a Customer Service Representative to manage customer accounts and ensure quality service based on civil aviation standards. The role requires engaging communication with customers and maintaining records of interactions to deliver outstanding service.

Successful candidates will have HS/GED, two years of relevant experience, and proficiency in Microsoft Office. The position involves providing estimates, maintaining relationships, and collaborating with internal departments to meet customer expectations.