Aviation Customer Support Specialist

VSE Corporation; Augusta (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

VSE Corporation in Augusta, KS, seeks a Customer Service Representative to handle multiple customer accounts and provide quality service based on civil aviation data and FAA-approved documentation. The role involves communicating information to customers, processing work orders, and supporting internal departments.

The position requires HS/GED, 2 years of relevant experience, and strong communication and computer skills. Background check and drug testing are required for selected applicants.

Qualifications

• HS/GED required
• 2 years of relevant/technical work experience
• Expert level communication and interpersonal skills
• Proficient using Microsoft Office, Excel, PowerPoint and Word
• Ability to function in a diverse, fast paced service environment
• Strong written and verbal communication with customers, peers and management

Responsibilities

• Communicate with customers by telephone or email to provide information about products or services
• Understand and transmit financial and technical information to internal and external customers
• Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well actions taken
• Formulate and enter accurate and precise work orders
• Establish and maintain a trusting, positive and profitable relationship between the customer(s) and the Company
• Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner
• Prepare, review and present estimates, including different pricing options, detailed letters, and reports
• Other duties as assigned

Skills

Communication skills

Interpersonal skills

Education

HS/GED

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

VSE Corporation in Augusta, KS, seeks a Customer Service Representative to handle multiple customer accounts and provide quality service based on civil aviation data and FAA-approved documentation. The role involves communicating information to customers, processing work orders, and supporting internal departments.

The position requires HS/GED, 2 years of relevant experience, and strong communication and computer skills. Background check and drug testing are required for selected applicants.