Aviation Customer Solutions Manager

Fokker Services Americas; LaGrange (GA); In loco; USD 60.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

401k match

Medical insurance

Dental and Vision

STD/LTD & Life/AD&D

Supplementary coverages

EAP

Paid time off

Profit sharing

Descrizione del lavoro

Fokker Services Americas is seeking a Customer Account Manager to join our LaGrange, GA site. The CAM will maximize value of our services by managing key accounts, coordinating with cross-functional teams, and ensuring delivery promises are met.

The role suits new graduates or professionals with 2+ years of customer service experience who can work on-site, communicate effectively, and travel as needed (domestic and international up to 10%).

Competenze

• 2+ years of customer service experience in a professional environment.
• Strong written and verbal communication skills.
• Experience with MS Office: Outlook and Excel.
• Ability to work on site and travel as required.

Mansioni

• Identify and solve problems at conceptual and practical levels.
• Build and maintain rapport with customers to fulfill delivery promises and provide world‑class service.
• Proactively address customer issues and determine best solutions using available resources.
• Align internal resources to drive customer program delivery and satisfaction.
• Develop relationships with internal teams to communicate customer requirements.
• Ensure financial, delivery, quality, and safety performance for assigned programs.
• Learn and become proficient with corporate enterprise software used daily.

Conoscenze

Customer service experience

MS Office Suite

Communication skills

Self-motivated

Formazione

Bachelor’s degree

Descrizione del lavoro

Fokker Services Americas is seeking a Customer Account Manager to join our LaGrange, GA site. The CAM will maximize value of our services by managing key accounts, coordinating with cross-functional teams, and ensuring delivery promises are met.

The role suits new graduates or professionals with 2+ years of customer service experience who can work on-site, communicate effectively, and travel as needed (domestic and international up to 10%).