Aviation Customer Solutions Manager

Automatic Data Processing, Inc.; LaGrange (GA); In loco; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

401k with company match

Medical, Dental and Vision

Short-Term/Long-Term Disability, life,

AD&D policies

Paid time off starting day 1

Employee Incentive/ Profit Sharing

Descrizione del lavoro

Fokker Services Group in LaGrange, GA is seeking a Customer Account Manager to maximize service value, scope and performance for our aviation maintenance programs. The CAM will coordinate with internal teams and customers to ensure timely updates and efficient processes, reporting to the Manager, Customer Support.

The role welcomes new graduates and professionals with 2+ years of customer service experience, requiring on-site work, strong communication, and a collaborative mindset to support

Competenze

• 2+ years of customer service experience in a professional environment.
• Professional written and verbal communication skills.
• Experience with the MS Office Suite, especially Outlook and Excel.
• Ability to work on site.
• Bachelor’s degree or additional experience in lieu of a degree; willingness to travel domestically and internationally.

Mansioni

• Identify and solve problems at both conceptual and practical levels; be a self-starter with curiosity to understand systems.
• Build and maintain rapport with customers to fulfill delivery promises and provide world-class service.
• Proactively address customer issues; determine best solutions with available resources.
• Align internal resources to drive achievement of customer requirements and create a delighted experience.
• Develop working relationships with internal teams to communicate customer requirements across operations, logistics, scheduling, supply chain, engineering, and sales.
• Take actions to ensure performance on financial, delivery, quality and safety metrics for assigned programs.
• Learn and become proficient with our corporate enterprise software used daily.

Conoscenze

Customer service

Communication

Self-motivation

MS Office Suite

Formazione

Bachelor’s degree or equivalent experience

Strumenti

Outlook

Excel

Descrizione del lavoro

Fokker Services Group in LaGrange, GA is seeking a Customer Account Manager to maximize service value, scope and performance for our aviation maintenance programs. The CAM will coordinate with internal teams and customers to ensure timely updates and efficient processes, reporting to the Manager, Customer Support.

The role welcomes new graduates and professionals with 2+ years of customer service experience, requiring on-site work, strong communication, and a collaborative mindset to support