Ground Operations Supervisor — Customer Excellence Leader

Pacific Aviation Corporation; Seattle (WA); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Hourly Pay Rate

Medical, dental, and Vision benefits

401k

Paid Time Off

Uniform

Parking discount

Paid Training

Job summary

Pacific Aviation Corporation, serving Cathay Pacific, is seeking a supervisor to lead our ground staff in Seattle. You will oversee a team of customer service agents, ensure exceptional service, and coordinate flight actions with account managers.

Ideal candidates have 6 months in passenger and customer service, knowledge of airline policies, and the ability to adapt to dynamic operations. English and Japanese language skills are preferred, with availability to work a 5-day week and early shift.

Qualifications

• 6 months in passenger and customer service
• Expert knowledge of airline procedures and policies
• Able to adapt to operational constraints and customer needs
• Demonstrate problem-solving when unexpected events occur
• Preference for English and Japanese language skills
• Availability to work 5 days a week
• Shift-time 6:40 AM to 1:10 PM

Responsibilities

• Manage and optimize ground staff allocation
• Verify staff presence and manage schedules
• Oversee flight handling procedures and safety compliance
• Act as commercial representative for Airlines accounts
• Ensure timely setup of staff and equipment
• Monitor check-in equipment and procedures
• Lead team briefings and debriefings
• Ensure smooth flight turnaround from opening to departure
• Report flight actions and maintain required documentation
• Enforce safety policies and support front-line staff
• Lead investigations related to safety and incidents

Skills

Passenger & customer service

Airline policies

Bilingual English/Japanese

Shift flexibility

Team adaptability

Job description

Pacific Aviation Corporation, serving Cathay Pacific, is seeking a supervisor to lead our ground staff in Seattle. You will oversee a team of customer service agents, ensure exceptional service, and coordinate flight actions with account managers.

Ideal candidates have 6 months in passenger and customer service, knowledge of airline policies, and the ability to adapt to dynamic operations. English and Japanese language skills are preferred, with availability to work a 5-day week and early shift.