Aviation Customer Service Supervisor Lead & Develop Team

Piedmont Airlines; San Antonio (TX); On-site; USD 2,046,000 - 2,914,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on American Airlines

Medical and dental available

Job summary

Piedmont Airlines is seeking a Customer Service Supervisor to lead the customer service team and manage the station’s operations in line with company policies. This role requires strong organizational skills, the ability to multitask, and proven leadership across all levels of management and support staff.

The supervisor will drive on-time performance, provide coaching, and handle disciplinary actions as needed.

Qualifications

• Strong organizational and multitasking abilities.
• Ability to interact with all management levels and staff.
• Proficient in Microsoft Office and related tools.

Responsibilities

• Coach and develop team members.
• Correct non-compliant behavior and apply disciplinary action.
• Align daily routines with corporate policies and goals.
• Oversee department operations per established policies.
• Manage staff with varied duties.
• Prepare daily/weekly/monthly reports.
• Improve station performance by adapting to changes.
• Direct and monitor personnel to ensure on-time service.

Skills

Organizational skills

Multitasking

Team leadership

Microsoft Office

Education

Bachelor’s degree in Aviation or Business

Tools

Microsoft Office Suite

QIK

Job description

Piedmont Airlines is seeking a Customer Service Supervisor to lead the customer service team and manage the station’s operations in line with company policies. This role requires strong organizational skills, the ability to multitask, and proven leadership across all levels of management and support staff.

The supervisor will drive on-time performance, provide coaching, and handle disciplinary actions as needed.