Aviation Customer Service Supervisor — Lead & Develop Team

Piedmont Airlines; Jacksonville (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel with American Airlines

Medical and dental

Job summary

Piedmont Airlines is seeking a Customer Service Supervisor to lead the station's customer service team, manage daily operations, and ensure on-time performance and service quality. The role reports to the General Manager and requires strong organizational and leadership skills.

You will coach staff, oversee adherence to policies, and coordinate with management to drive operational excellence while delivering a positive travel experience for customers and partners.

Qualifications

• Bachelor's degree required in aviation, business, or related field.
• Strong organizational and multitasking abilities.
• Experience with airline operations or customer service preferred.
• Knowledge of internal controls processes is a plus.
• Able to work flexible shifts including weekends.

Responsibilities

• Coach and develop the team in customer service operations.
• Manage department activities per policies and procedures.
• Prepare regular reports and monitor performance.
• Ensure on-time performance and high-quality customer service.
• Drive operational efficiency at the station.

Skills

Organizational skills

Multi-tasking

Independence

Cross-functional collaboration

Conflict resolution

MS Office

Internal controls

Flexible schedule

Education

Bachelor's Degree in Aviation, Business, or related field

Tools

Microsoft Office

Job description

Piedmont Airlines is seeking a Customer Service Supervisor to lead the station's customer service team, manage daily operations, and ensure on-time performance and service quality. The role reports to the General Manager and requires strong organizational and leadership skills.

You will coach staff, oversee adherence to policies, and coordinate with management to drive operational excellence while delivering a positive travel experience for customers and partners.