Customer Service Representative

Sheltair Aviation; Orlando (FL); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Sheltair Aviation is hiring a customer service representative in Orlando who will interact with pilots, passengers and coworkers in a fast-paced aviation environment. The role requires sharp data entry for invoicing, fuel records and payments, plus coordination of fuel orders, travel arrangements and related services.

The CSR must handle variable hours, weekends, and maintain a professional appearance while delivering courteous, accurate service and adhering to FAA/DOT guidelines and company

Qualifications

• High School diploma or GED; an Associate’s degree preferred.
• Experience in a dynamic, multi-tasking environment.
• Two to four years’ relevant experience in related field.
• Strong interpersonal, communication, organizational and customer service skills.
• A valid driver’s license.
• Proficiency in basic math.
• Proficiency in the Microsoft Office suite.
• Typing speed of 40–60 words per minute.
• Professional appearance.
• Must pass pre-employment drug screen and background check following FAA/DOT guidelines.

Responsibilities

• Assist pilots and passengers with fuel orders, online times, arrivals/departures notices, directions, rental reservations, hotel and catering arrangements, and vehicle management.
• Enter data related to invoicing, payment processing and fuel records.
• Assist with general cleaning and stocking of pilot/passenger areas with coffee, water and other items.
• Adapt to changing work hours, variable schedules and weekend shifts as required.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer service

Education

High School diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Job description

We at Sheltair are committed to excellence — a philosophy that can be seen in everything we do. Because of our heritage in the construction and aviation industry, we understand the importance of quality design, customer service, cost containment and on-time delivery.

This customer service position involves daily contact with customers and co-workers in situations that require a positive attitude, consideration and courtesy at all times. Although customer service is top priority, a large number of the CSRs daily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a fast pace. Responsibilities include assisting and/or providing pilots and passengers with the following: fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A/C key handling, and person, over the telephone, radio, email and facsimile communications. The CSR is also responsible for entering data related to invoicing, payment processing and fuel records. In addition, assists with general cleaning and stocking the pilot and passenger area with coffee, water and other items as provided.

The CSR must be able to accommodate changing work hours, variable schedules and weekend work as required.

Qualifications:

• A High School diploma or GED – an Associate’s degree is preferred;
• Experience in a dynamic, multi-tasking environment;
• Two to four years’ relevant experience in related field;
• Strong interpersonal, communication, organizational and customer service skills;
• A valid driver’s license;
• Proficiency in basic math;
• Proficiency in the Microsoft Office suite of products;
• A typing speed of at least 40 - 60 words per minute;
• A professional appearance.
• Must pass pre employment drug screen and background check following FAA and DOT guidelines.

Sheltair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, training, termination and all other terms and conditions of employment.

Any employee or job applicant who feels that he or she has been subjected to discrimination or retaliation for making a discrimination complaint must immediately report the incident directly to the Human Resources Department, a Senior Vice President or any officer of the Company.

Appropriate disciplinary action may be taken against any employee engaged in discriminatory actions or behavior, or retaliation against anyone, who has, in good faith, reported a violation of this policy.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.