Aviation Customer Service Specialist - Airport Operations

Lee County Port Authority; Fort Myers (FL); On-site; USD 22,000 - 31,000; Full time

Job summary

Lee County Port Authority, Base Operations at Page Field, in Fort Myers, FL, seeks a dedicated Customer Service Agent. You will interact with flight crews, owners and passengers while handling sales, reservations and terminal coordination.

The role requires a Florida driver’s license, a high school diploma, and strong customer service, computer and communication skills. Shifts include days, evenings, weekends, and holidays as needed.

Qualifications

• Valid Florida driver's license within 30 days of hire.
• High school diploma or GED.
• Minimum 1 year aviation or customer service experience preferred.
• Excellent customer service and computer skills; clear communication.
• Ability to prioritize tasks in a busy environment across in-person, radio, phone, and transactions.
• Flexible to work days, evenings, weekends, and holidays; seasonal shifts may apply.

Responsibilities

• Interact with flight crews, aircraft owners and passengers to deliver service requests.
• Coordinate arrival times and service needs via aviation radio.
• Process fuel and aircraft services sales and related transactions.
• Prearrange customer service requests for arrivals/departures, hotels, and rentals.
• Coordinate safe transfer of customers and baggage through the terminal.
• Engage customers one-on-one; review terminal amenities regularly.
• Perform shift closeouts, balances, fuel reports and concierge scheduling.
• Other duties as assigned.

Skills

Customer service

Computer skills

Communication

Multitasking

Prioritization

Education

High school diploma/GED

Job description

Lee County Port Authority, Base Operations at Page Field, in Fort Myers, FL, seeks a dedicated Customer Service Agent. You will interact with flight crews, owners and passengers while handling sales, reservations and terminal coordination.

The role requires a Florida driver’s license, a high school diploma, and strong customer service, computer and communication skills. Shifts include days, evenings, weekends, and holidays as needed.