Aviation Customer Service Agent - Weekend Rotations

Skyservice; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

Fontainebleau Aviation, a Skyservice company, is accepting applications for Customer Service Representatives. Based in Fort Lauderdale, FL, the role involves interacting with customers, coordinating services, and supporting aviation operations.

The position requires strong communication, multitasking, and a professional demeanor, with weekend shifts and overtime during peak seasons. Responsibilities include handling inquiries, coordinating fuel/catering/hotels, maintaining logs, invoicing, and

Qualifications

• High school diploma or GED required.
• Aviation experience is preferred but not required.
• Intermediate computer skills.
• Excellent communication and customer service skills.
• Ability to multitask and resolve conflicts professionally.
• Weekend availability and overtime during peak seasons.

Responsibilities

• Provide high standards service to customers and ensure courteous arrivals/departures.
• Coordinate communication between customers, lineservice crew and staff.
• Coordinate fueling, catering, car rental, hotel bookings and reservations.
• Maintain Aircraft Entry Log and advise lineservice crew accordingly.
• Answer general phone lines and forward to appropriate person.
• Complete digital forms for new clients and promote additional services.
• Respond to customer emails in a timely and courteous manner.
• Complete daily invoicing and data entry for vendors and customers.
• Contact clients about unpaid accounts and arrange payments as needed.
• Other duties as assigned.

Skills

Excellent communication skills

Excellent customer service skills

Ability to multitask

Strong conflict resolution skills

Maintain a professional demeanor and  

Weekend availability

Aviation experience

Education

High school diploma/GED

Tools

Computer skills

Job description

Fontainebleau Aviation, a Skyservice company, is accepting applications for Customer Service Representatives. Based in Fort Lauderdale, FL, the role involves interacting with customers, coordinating services, and supporting aviation operations.

The position requires strong communication, multitasking, and a professional demeanor, with weekend shifts and overtime during peak seasons. Responsibilities include handling inquiries, coordinating fuel/catering/hotels, maintaining logs, invoicing, and