Aviation Customer Relations & Projects Manager

Pilatus Aircraft Ltd; Broomfield (CO); Sur place; USD 88 000 - 116 000; Plein temps

Avantages offerts par ce poste

Paid holidays

Paid vacation

Sick/personal time

Medical/dental/vision premiums

401(k) retirement plan

Life and disability insurance

Tuition assistance

Résumé du poste

Pilatus Aircraft USA Ltd. in Colorado is seeking a Customer Relations Manager to act as the liaison between internal teams, Authorized Service Centers, and customers to manage timelines, availability, and expectations.

You will lead the coordination and execution of projects across the Pilatus Authorized Service Center network. In this role you will ensure service delivery by orchestrating scheduling, resource planning, and program implementation for aircraft at Service Centers.

Qualifications

• Bachelor's degree in Aviation, Business Administration, Engineering, or a related field.
• 5+ years of experience in project management, aviation operations, customer service, or related field.
• Experience with project and program management in aviation or regulated environments; external partners engagement.
• Excellent oral and written communication and interpersonal skills.
• Broad aerospace background with both technical and commercial experience.

Responsabilités

• Serve as project manager for special programs across Authorized Service Centers.
• Coordinate with Service Centers to plan customer visits based on schedules and aircraft routing.
• Coordinate parts provisioning to ensure Service Centers have required material ahead of scheduled maintenance.
• Validate Service Center inventory to ensure accurate reporting in KPI metrics
• Track Service Bulletin compliance progress and elevate obstacles for timely resolution.
• Collaborate cross-functionally with Tech Support, Warranty, and Procurement teams to drive execution

Connaissances

Project management experience

Oral communication

Written communication

Interpersonal skills

Aerospace background

Formation

Bachelor's degree in Aviation, Business Administration, Engineering, or related field

Description du poste

Pilatus Aircraft USA Ltd. in Colorado is seeking a Customer Relations Manager to act as the liaison between internal teams, Authorized Service Centers, and customers to manage timelines, availability, and expectations.

You will lead the coordination and execution of projects across the Pilatus Authorized Service Center network. In this role you will ensure service delivery by orchestrating scheduling, resource planning, and program implementation for aircraft at Service Centers.