Aviation Customer Relations & Programs Lead

Pilatus Aircraft USA Ltd; Broomfield (CO); On-site; USD 88,000 - 116,000; Full time

Benefits offered by this job

Holidays and vacation time

Health premiums

HSA contributions

401(k) matching

Life and disability insurance

Tuition assistance

Job summary

Pilatus Aircraft USA Ltd. is seeking a Customer Relations Manager in Broomfield, CO to serve as the key liaison between internal teams, Authorized Service Centers, and customers. You will manage timelines, availability, and expectations while coordinating projects across the Pilatus service network.

The role requires deep aerospace knowledge, FAA regulatory understanding, and strong communication skills to drive execution and customer satisfaction across domestic and international centers.

Qualifications

• Bachelor's degree in Aviation, Business Administration, Engineering, or a related field preferred.
• 5+ years of experience in project management, aviation operations, customer service, or related field.
• Experience with project and program management in aviation or regulated environment(s).
• Experience managing or engaging with external partners.
• Excellent oral and written communication and interpersonal skills.

Responsibilities

• Serve as project manager for special programs across Authorized Service Centers.
• Coordinate with Service Centers to plan customer visits based on schedules and aircraft routing.
• Coordinate parts provisioning to ensure Service Centers have required material ahead of scheduled maintenance.
• Validate Service Center inventory and report KPI metrics.
• Track Service Bulletin compliance progress and resolve obstacles to timeliness.
• Collaborate with Tech Support, Warranty, and Procurement to drive execution.
• Develop and distribute scheduling and progress reports to stakeholders.
• Act as primary point of contact for Service Centers on project expectations, timelines, and scope.
• Maintain program documentation and provide status reports to leadership.
• Assist with continuous improvement initiatives related to Service Center readiness.
• Serve as primary customer contact, ensuring satisfaction and handling inquiries.
• Monitor service quality and implement improvements as needed.
• Develop and maintain project schedules, budgets, and resource plans.
• Solicit customer feedback on Service Center performance and provide improvement feedback.

Skills

Project management

Stakeholder management

Aviation industry knowledge

Regulatory compliance (FAA)

External partner management

Communication skills

Team & independent work

MS Windows proficiency

MS Office proficiency

Travel readiness

Education

Bachelor's degree in Aviation, Business Administration, Engineering, or related field

Tools

MS Office

MS Windows

Quantum

Job description

Pilatus Aircraft USA Ltd. is seeking a Customer Relations Manager in Broomfield, CO to serve as the key liaison between internal teams, Authorized Service Centers, and customers. You will manage timelines, availability, and expectations while coordinating projects across the Pilatus service network.

The role requires deep aerospace knowledge, FAA regulatory understanding, and strong communication skills to drive execution and customer satisfaction across domestic and international centers.