Aviation Customer Relations & Programs Manager

Pilatus Aircraft; Broomfield (CO); On-site; USD 88,000 - 116,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick/personal time

Medical premiums (high coverage)

Dental/vision premiums

401(k) matching

Life and LTD insurance

Tuition assistance

Competitive compensation

Job summary

Pilatus Aircraft USA Ltd. is seeking a Customer Relations Manager in Broomfield, CO to act as the primary liaison among Pilatus teams, Authorized Service Centers, and customers.

You will manage timelines, availability, and expectations while leading cross-functional projects across the ASC network. Ideal candidates have a Bachelor’s degree and 5+ years in project management or aviation operations, with strong communication skills and experience coordinating with external partners.

Qualifications

• Bachelor's degree in Aviation, Business Administration, Engineering, or related field preferred.
• 5+ years of experience in project management, aviation operations, customer service, or related field.
• Experience with project and program management in aviation or other complex, regulated environments.

Responsibilities

• Serve as project manager for special programs across Authorized Service Centers.
• Coordinate with Service Centers to plan customer visits based on schedules and aircraft routing.
• Coordinate parts provisioning to ensure Service Centers have required material ahead of scheduled maintenance.
• Validate Service Center inventory to ensure accurate KPI reporting.
• Track Service Bulletin compliance progress and elevate obstacles to ensure timely resolution.
• Collaborate with Tech Support, Warranty, and Procurement to drive execution.

Skills

Project management

Aviation operations

Customer service

External partners

Communication skills

Aerospace

Education

Bachelor's degree

Job description

Pilatus Aircraft USA Ltd. is seeking a Customer Relations Manager in Broomfield, CO to act as the primary liaison among Pilatus teams, Authorized Service Centers, and customers.

You will manage timelines, availability, and expectations while leading cross-functional projects across the ASC network. Ideal candidates have a Bachelor’s degree and 5+ years in project management or aviation operations, with strong communication skills and experience coordinating with external partners.