Customer Relations Manager

Pilatus Aircraft Ltd; Broomfield (CO); On-site; USD 88,000 - 116,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Sick/personal time

Medical/dental/vision premiums

401(k) retirement plan

Life and disability insurance

Tuition assistance

Job summary

Pilatus Aircraft USA Ltd. in Colorado is seeking a Customer Relations Manager to act as the liaison between internal teams, Authorized Service Centers, and customers to manage timelines, availability, and expectations.

You will lead the coordination and execution of projects across the Pilatus Authorized Service Center network. In this role you will ensure service delivery by orchestrating scheduling, resource planning, and program implementation for aircraft at Service Centers.

Qualifications

• Bachelor's degree in Aviation, Business Administration, Engineering, or a related field.
• 5+ years of experience in project management, aviation operations, customer service, or related field.
• Experience with project and program management in aviation or regulated environments; external partners engagement.
• Excellent oral and written communication and interpersonal skills.
• Broad aerospace background with both technical and commercial experience.

Responsibilities

• Serve as project manager for special programs across Authorized Service Centers.
• Coordinate with Service Centers to plan customer visits based on schedules and aircraft routing.
• Coordinate parts provisioning to ensure Service Centers have required material ahead of scheduled maintenance.
• Validate Service Center inventory to ensure accurate reporting in KPI metrics
• Track Service Bulletin compliance progress and elevate obstacles for timely resolution.
• Collaborate cross-functionally with Tech Support, Warranty, and Procurement teams to drive execution

Skills

Project management experience

Oral communication

Written communication

Interpersonal skills

Aerospace background

Education

Bachelor's degree in Aviation, Business Administration, Engineering, or related field

Job description

• We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application

Become part of the Pilatus family

• We want to address everyone with our job ad's and are committed to diversity in our company – we are looking forward to receiving your online application
• For impressions: Check Instagram «pilatusaircraft»

Customer Relations Manager

Take-off with Pilatus! If you would like to join a strong and growing organization, we invite you to explore our job opportunity for Customer Relations Manager in Broomfield, CO. In this role you will serve as the key liaison between Pilatus internal teams, Authorized Service Centers, and customers to manage timelines, availability, and expectations. Lead the coordination and execution of projects and campaigns across the Pilatus Authorized Service Center network. Ensure Pilatus Class service delivery by orchestrating scheduling, resource planning, and program implementation for aircraft at Service Centers.

What you do

• Serve as project manager for special programs across Authorized Service Centers.
• Coordinate with Service Centers to plan customer visits based on customer schedules and aircraft routing.
• Coordinate parts provisioning to ensure Service Centers have required material ahead of scheduled maintenance.
• Validate Service Center inventory to ensure accurate reporting in KPI metrics
• Track Service Bulletin compliance progress and elevate obstacles to ensure timely resolution.
• Collaborate cross-functionally with Tech Support, Warranty, and Procurement teams to drive execution

What you bring

• Bachelor's degree in Aviation, Business Administration, Engineering, or a related field preferred
• 5+ years of experience in project management, aviation operations, customer service, or related field
• Experience with project and program management in aviation or other complex and regulated environmentExperience managing or engaging with external partners
• Excellent oral presentation and written communication and interpersonal skills.
• Broad aerospace background, preferably with experience in both technical and commercial areas

What we offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually
• Monthly health savings account contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year
• The hiring range is $88,000 - $116,000 per year. This range represents Pilatus Aircraft USA Ltd.'s estimate of the compensation reasonably expected for this position at the time of posting. Actual compensation will be determined based on factors including relevant skills and experience, education, job location, internal equity, market data, and business considerations. Any bonus, incentive compensation, benefits, or other forms of compensation are subject to the terms and conditions of the applicable plans, programs, and policies and may be modified in accordance with applicable law.

YOUR CONTACT

Amber Holmes

[phone]

www.pilatus-aircraft.com