Customer Relations Manager

Pilatus Aircraft; Broomfield (CO); On-site; USD 88,000 - 116,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Paid sick/personal time

Medical premiums (high coverage)

Dental/vision premiums

401(k) matching

Life and LTD insurance

Tuition assistance

Competitive compensation

Job summary

Pilatus Aircraft USA Ltd. is seeking a Customer Relations Manager in Broomfield, CO to act as the primary liaison among Pilatus teams, Authorized Service Centers, and customers.

You will manage timelines, availability, and expectations while leading cross-functional projects across the ASC network. Ideal candidates have a Bachelor’s degree and 5+ years in project management or aviation operations, with strong communication skills and experience coordinating with external partners.

Qualifications

• Bachelor's degree in Aviation, Business Administration, Engineering, or related field preferred.
• 5+ years of experience in project management, aviation operations, customer service, or related field.
• Experience with project and program management in aviation or other complex, regulated environments.

Responsibilities

• Serve as project manager for special programs across Authorized Service Centers.
• Coordinate with Service Centers to plan customer visits based on schedules and aircraft routing.
• Coordinate parts provisioning to ensure Service Centers have required material ahead of scheduled maintenance.
• Validate Service Center inventory to ensure accurate KPI reporting.
• Track Service Bulletin compliance progress and elevate obstacles to ensure timely resolution.
• Collaborate with Tech Support, Warranty, and Procurement to drive execution.

Skills

Project management

Aviation operations

Customer service

External partners

Communication skills

Aerospace

Education

Bachelor's degree

Job description

Take-off with Pilatus! If you would like to join a strong and growing organization, we invite you to explore our job opportunity for Customer Relations Manager in Broomfield, CO. In this role you will serve as the key liaison between Pilatus internal teams, Authorized Service Centers, and customers to manage timelines, availability, and expectations. Lead the coordination and execution of projects and campaigns across the Pilatus Authorized Service Center network. Ensure Pilatus Class service delivery by orchestrating scheduling, resource planning, and program implementation for aircraft at Service Centers.

• Serve as project manager for special programs across Authorized Service Centers.
• Coordinate with Service Centers to plan customer visits based on customer schedules and aircraft routing.
• Coordinate parts provisioning to ensure Service Centers have required material ahead of scheduled maintenance.
• Validate Service Center inventory to ensure accurate reporting in KPI metrics
• Track Service Bulletin compliance progress and elevate obstacles to ensure timely resolution.
• Collaborate cross-functionally with Tech Support, Warranty, and Procurement teams to drive execution

What you bring

• Bachelor's degree in Aviation, Business Administration, Engineering, or a related field preferred
• 5+ years of experience in project management, aviation operations, customer service, or related field
• Experience with project and program management in aviation or other complex and regulated environment
• Experience managing or engaging with external partners
• Excellent oral presentation and written communication and interpersonal skills.
• Broad aerospace background, preferably with experience in both technical and commercial areas

What we offer

• 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
• 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9, 600 annually
• Monthly health savings account contributions totaling $2, 250 for single coverage and $3, 000 for family coverage annually
• 401(k) retirement plan matching up to 6%
• Life and long-term disability insurance premiums paid in full
• Tuition assistance available annually after the first year
• The hiring range is $88, 000 - $116, 000 per year. This range represents Pilatus Aircraft USA Ltd.'s estimate of the compensation reasonably expected for this position at the time of posting. Actual compensation will be determined based on factors including relevant skills and experience, education, job location, internal equity, market data, and business considerations. The hiring range may be modified in the future based on business or market conditions. Any bonus, incentive compensation, benefits, or other forms of compensation are subject to the terms and conditions of the applicable plans, programs, and policies and may be modified in accordance with applicable law.

Become part of the Pilatus family

• We want to address everyone with our job ad's and are committed to diversity in our company