Aviation Client Experience Specialist

Maine Tech Hub; Maine; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off and holidays

Job summary

Modern Aviation in Maine is seeking a Customer Service Representative (CSR) to provide professional, personalized support to private and corporate aviation customers. You will be the first contact, manage service requests, and ensure a positive experience within a fast-paced environment.

The role covers flight coordination, invoicing, and service delivery, with opportunities to learn about promotions and programs.

Qualifications

• Must be at least 18 years old and have a HS diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office products.
• Strong multitasking, organizational, and decision making skills.
• Negotiation and sales skills.
• Previous customer service experience preferred.
• Basic knowledge of aircraft types and aircraft servicing practices preferred.

Responsibilities

• Deliver proactive, personalized service to private and corporate aviation clientele.
• Meet, greet, and assist passengers and flight crews with professionalism and care.
• Arrange services including hotel accommodations, catering, and ground transportation.
• Coordinate aircraft services such as fuel, hangar storage, and other operational requests.
• Educate customers on available services, promotions, and programs.
• Answer customer questions, resolve concerns, and provide service recovery as needed.
• Input trip details into scheduling software and update customer information as required.
• Track flights using online databases to ensure timely service delivery.
• Process customer invoices accurately and promptly.
• Verify and coordinate service orders to support on time departures.
• Maintain strong working relationships with local service providers such as hotels, rental car agencies, and restaurants.
• Communicate effectively via air to ground and ground to ground radio, phone, and email.
• Use sound judgment to make timely decisions consistent with company policies and procedures.
• Coordinate closely with Line Service, Operations, and leadership teams.
• Maintain positive, collaborative working relationships with teammates.
• Perform additional duties as assigned to support operational needs.
• Maintain lobby appearance, ensuring a clean, welcoming environment.
• Keep snacks, beverages, and customer amenities stocked and presentable.
• Represent the Modern Aviation brand with professionalism, positivity, and pride at all times.

Skills

Communication

Multitasking

Organization

Decision Making

Sales Skills

Customer Service

Negotiation

Education

HS Diploma or equivalent

Tools

Microsoft Office

Job description

Modern Aviation in Maine is seeking a Customer Service Representative (CSR) to provide professional, personalized support to private and corporate aviation customers. You will be the first contact, manage service requests, and ensure a positive experience within a fast-paced environment.

The role covers flight coordination, invoicing, and service delivery, with opportunities to learn about promotions and programs.