Aviation Customer Experience Specialist

Wilson Air Center; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Wilson Air Center is seeking a customer-service oriented front desk associate to support daily operations for pilots, crew, and guests. You will handle check-ins, requests, and payments while maintaining a clean and professional environment.

Responsibilities include taking service requests, providing local recommendations, and coordinating accommodations as needed. The role requires punctuality, English proficiency, and flexibility to work varied hours in an airport setting.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience or training.
• Able to pass pre-employment and random drug screens and a 10-year background check.
• Must be able to read, write, and speak English and communicate clearly.

Responsibilities

• Greet pilots and customers as they enter or depart the facility.
• Take fuel and service requests and ensure timely fulfillment.
• Close service orders and process payments by credit card, cash, or check.
• Maintain a clean, professional environment and present a courteous demeanor at all times.

Skills

Customer service

English communication

Education

High school diploma or GED

Tools

Computer skills

Job description

Wilson Air Center is seeking a customer-service oriented front desk associate to support daily operations for pilots, crew, and guests. You will handle check-ins, requests, and payments while maintaining a clean and professional environment.

Responsibilities include taking service requests, providing local recommendations, and coordinating accommodations as needed. The role requires punctuality, English proficiency, and flexibility to work varied hours in an airport setting.