Aviation Front Desk & Customer Experience Specialist

Vantage RIL LLC; Rifle (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA with company match

Short-Term Disability and Basic Life &

AD&D

Job summary

Vantage Aviation seeks a Customer Service Representative to manage day-to-day front desk interactions at our FBO locations. You will deliver world-class service while supporting busy operations, using POS systems, radios, and computers in a fast-paced aviation setting.

The role requires strong communication, multitasking, and basic math skills, with occasional evenings, weekends, or holidays. A high school diploma or equivalent is required, and a background check / drug screen is standard.

Qualifications

• Strong verbal and written communication skills.
• Ability to multitask effectively in a fast-paced environment.
• Ability to comprehend and perform basic math functions.
• Willingness to work evenings, weekends, and holidays as required.

Responsibilities

• Greet and welcome all customers to Vantage Aviation, providing professional service and assistance
• Accurately receive, dispatch, and process customer purchases and fuel transactions
• Collaborate closely with pilots and team members to meet or exceed customer service expectations, including coordinating transportation, assisting with lodging, and handling passenger baggage
• Maintain a working knowledge of the facility, available services, and surrounding area
• Replenish supplies across all areas—including customer-facing spaces, the lobby, office, and restrooms—as needed, ensuring compliance with Vantage standards for complimentary beverages and guest amenities
• Utilize computers, radios, and point-of-sale systems as part of daily operations
• Maintain a professional, organized, and customer-focused front desk environment
• Perform other duties as assigned

Skills

Verbal communication

Written communication

Multitasking

Math basics

Background check

Education

High school diploma or equivalent

Job description

Vantage Aviation seeks a Customer Service Representative to manage day-to-day front desk interactions at our FBO locations. You will deliver world-class service while supporting busy operations, using POS systems, radios, and computers in a fast-paced aviation setting.

The role requires strong communication, multitasking, and basic math skills, with occasional evenings, weekends, or holidays. A high school diploma or equivalent is required, and a background check / drug screen is standard.