Customer Service Representative (PT)

Revv Aviation; Omaha (NE); On-site; USD 21,000 - 30,000; Part time

Job summary

Revv Aviation in Omaha, NE seeks a part-time Customer Service Representative to greet guests, assist with check-ins, handle payments, and coordinate hotel or rental car needs, creating a welcoming lobby experience that supports our flight school. The role requires prior customer service experience in a fast-paced setting, a High School Diploma or GED, and proficiency with Microsoft Office.

Multitasking and clear communication are essential for managing schedules, invoices and records.

Qualifications

• Customer service experience in a fast-paced environment.
• High School Diploma or GED is required.
• Ability to multitask and stay organized.

Responsibilities

• Greet customers and assist with check-ins and payments.
• Maintain lobby area and keep coffee bar stocked.
• Answer phones and direct calls.
• Track cash drawer and related invoices.
• Invoice for fuel, rentals, lessons, and services.
• Monitor flight schedules and communicate changes.
• Maintain records for pilots, students, and customers.
• Other duties as assigned.

Skills

Customer service

Multitasking

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Details

Job Location: OMA - Omaha, NE 68110

Position Type: Part Time

Job Shift: Day

Revv Aviation is an aviation services company dedicated to a people-first philosophy. With multiple locations throughout the Midwest, Revv has created a one-stop shop for all aviation needs, setting us apart from the competition. Each hub offers a variety of charter, pilot training, avionics, maintenance, fuel and line services, aircraft sales and acquisition, aircraft rental, hangar and aircraft management.

The Customer Service Representative functions as a brand ambassador by providing expert care and support to all customers. The Customer Service Representative creates a welcoming environment by greeting guests upon arrival, answering questions, assisting with checking in, reserving rental cars or hotels as needed, and maintaining a clean and organized lobby.

• Provide first-rate customer service by greeting all customers upon entry, assisting with check-ins, processing payments, and answering questions.
• Maintain Flight School Lobby by adhering to cleanliness policies and keeping the coffee bar stocked.
• Answer the phone and direct calls.
• Track cash drawer and associated invoices.
• Invoice for fuel, rentals, lessons, handling fees, etc.
• Monitor flight schedule and communicate changes and flight activity.
• Keep records, contracts, and documentation of pilots, students, and customers.
• Other duties as assigned.

Qualifications

• Customer service experience, preferably in a fast-paced environment.
• High School Diploma or GED Equivalent required
• Ability to multitask
• Knowledge in Microsoft Office, Word, and Excel