Aviation CSR Supervisor - Front Desk Leader

inMy Jet; Rifle (CO); Vor Ort; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Company-paid Short-Term Disability and

Basic Life and AD&D

Paid time off

401(k) with company match

Employee Assistance Program

Zusammenfassung

Vantage Aviation in Rifle, CO seeks a Customer Service Representative Supervisor to oversee daily front desk operations and supervise CSR staff. You will coach team members, coordinate shifts, and address customer issues with professionalism in a fast-paced aviation environment.

Ideal candidates bring 2–3 years in aviation customer service, strong leadership and communication skills, and a solid understanding of FBO operations.

Qualifikationen

• Minimum 2–3 years of customer service experience, preferably in an aviation or FBO environment.
• Strong leadership, interpersonal, and conflict resolution skills.
• Strong verbal and written communication skills.
• Working knowledge of aviation customer service and FBO operations.

Aufgaben

• Supervise and support Customer Service Representatives and CSR Leads during daily operations.
• Ensure front desk operations are conducted efficiently, professionally, and in accordance with Vantage Aviation standards.
• Lead by example in delivering exceptional customer service to pilots, passengers, tenants, and guests.
• Assist with scheduling, shift coverage coordination, and daily staffing needs.
• Provide coaching, mentoring, and on-the-job training to CSR team members.
• Support onboarding and development of new employees.
• Monitor employee performance and provide operational feedback to management.
• Handle escalated customer concerns and operational issues in a professional and timely manner.

Kenntnisse

Leadership

Interpersonal skills

Conflict resolution

Verbal communication

Written communication

Aviation customer service

FBO operations knowledge

Computers

Radio communications

Ausbildung

Some college preferred

Tools

POS systems

Radio communications

Computers

Jobbeschreibung

Vantage Aviation in Rifle, CO seeks a Customer Service Representative Supervisor to oversee daily front desk operations and supervise CSR staff. You will coach team members, coordinate shifts, and address customer issues with professionalism in a fast-paced aviation environment.

Ideal candidates bring 2–3 years in aviation customer service, strong leadership and communication skills, and a solid understanding of FBO operations.