Aviation Front Desk Leader & Customer Experience

Vantage Aviation; Rifle (CO); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA with company match

Short-Term Disability and Basic Life &

Paid time off

401(k) with company match

Employee Assistance Program

Job summary

Vantage Aviation is seeking a Customer Service Representative (CSR) Manager to oversee day-to-day customer service operations at our FBOs. The role includes supervising front-desk staff, coordinating staffing, and ensuring world-class service in a fast-paced aviation setting.

The position requires 4+ years in hospitality or customer service, strong communication, and the ability to multitask. Evening/weekend shifts and a background check are expected; benefits include medical/dental/vision

Qualifications

• Experience in hospitality or customer service is required.
• Demonstrated leadership and supervisory capabilities.
• Ability to multitask in a fast-paced aviation/front-desk setting.

Responsibilities

• Greet and assist customers at the front desk with professional service.
• Oversee daily front desk operations to ensure high-quality service.
• Supervise CSR staff, including onboarding and training.
• Assist with scheduling, shift coverage, and workload coordination.
• Manage customer purchases and fuel transactions with accuracy.
• Coordinate with pilots and team members to support passenger needs.
• Maintain knowledge of facilities and available services.

Skills

Hospitality experience

Leadership & supervision

Verbal & written communication

Multitasking in fast-paced env

Decision making under pressure

POS and cashier systems

Record keeping & math basics

Evenings, weekends & holidays

Education

High school diploma or equivalent

Tools

POS equipment

Job description

Vantage Aviation is seeking a Customer Service Representative (CSR) Manager to oversee day-to-day customer service operations at our FBOs. The role includes supervising front-desk staff, coordinating staffing, and ensuring world-class service in a fast-paced aviation setting.

The position requires 4+ years in hospitality or customer service, strong communication, and the ability to multitask. Evening/weekend shifts and a background check are expected; benefits include medical/dental/vision