Crew Support

Banyan Air Service; Town of Florida, Northern (NY, KY); Hybrid; USD 37,000 - 54,000; Full time

Job summary

Banyan Air Service in the United States seeks Crew Support to deliver world-class, personalized service for private aviation clients. This high-touch role thrives in team-oriented, high-performance environments and aims to create memorable, seamless experiences. Starting pay is $18/hr and up, with full-time, non-exempt status.

Shifts run 6am–10pm, weekends may be required. Two years of customer service are preferred, and a valid driver’s license plus a pre-employment drug test are required.

Qualifications

• Minimum of 2 years in a customer service role preferred.
• Must be able to communicate orally and written clearly.

Responsibilities

• Review the daily schedule to prepare for arrivals and departures.
• Direct arriving aircraft to a parking spot and chock them on the nose wheel and main.
• Greet the customer and anticipate their needs.
• Assist customers with their bags and transport to and from the terminal.

Skills

Customer service

Communication

Teamwork

Driving

Safety awareness

Job description

If you have a passion for aviation and enjoyworking with customers, come join an exciting aviation company that offers anelite level of service!

Banyan Air Service is seeking Crew Supportto deliverworld-class, personalized servicefor private aviation clients. This is a high-touch role for someone who thrives inteam-oriented, high-performance environmentsand takes pride in creating memorable, seamless experiences.

Jo Specifications:

• Starting salary-$18/hr and updepending on experience
• Position reports to a Shift Supervisor and will also receive instructions and assignments from Line Manager and Operations Manager
• Full-time,non-exempt, must be able to work an (8) shiftbetween the hours 6am-10pm and be availableto work weekends
• A minimum of 2 years ina customer service role preferred.?T
• Position requires excellent customer service skills, ability to communicate orally and written
• Must have a valid drivers license and a good driving record.
• Pre-employmentdrug testis required

Essential duties and responsibilities:

Review the daily schedule to prepare for arrivals and departures.

Direct arriving aircraft to a parking spot and chock them on the nose wheel and main.

Greet the customer and ask if you can be of assistance. Anticipate their needs when able.

Have customer's transportation standing by 2 hours in advance of when they arrive and take dirty rentals from departing customers. Close out rental car contracts.

Assist customers with their bags, transport customers to and from the terminal building, restaurant, and pilot shop.

Service coffee, ice, catering, dishes, linen, etc. to departing aircraft.

Check in all catering orders and mark as needed.

Assist Customer Relations Reps and Line Service teammates as needed

Check the crew vans at the start of your shift to ensure they are clean, setup daily rentals

Escort customers driving to remote parking and to technical areas.

Job Requirements:

Must be able to lift at least 30lbs overhead. Must be able to stand, bend, squat and be on your feet for extended periods of time.

Communicate with co-workers, management, customers, and others in a courteous and professional manner. Abide by all regulations, policies, work procedures, and instructions.

Conform with all safety rules and wear/use all appropriate safety equipment.

Excellent verbal and written communication skills,

Have the ability to give directions to area hotels, restaurants, and attractions,

Able to locate and use coffee and ice machines,

Obtain knowledge of where we park clean and dirty rental cars, how to record the fuel, mileage, date, and inspect the vehicle to return the vehicle,

A complete knowledge of Ft. Lauderdale's Executive Airport, including the location of hangars, ramps, taxiways, runways, tie-downs, fuel farm, tower, U.S. Customs, and all other FBOs located at the airport, Airport Authority, Tower and U.S. Customs including procedures, hours and required documentation,

This job description in no way states or implies that these are the only duties to be performed by the teammate(s) incumbent in this position. Teammate(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonable accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the abilities and aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or other employees. Requirements are representative of minimum levels of knowledge, skills or abilities. Banyan Air Service is a "drug-free" workplace.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.