Aviation Cargo Office Lead: People, Process & Safety

lliance Ground International; Miami (FL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid vacation

Medical, dental, vision

Uniforms provided

On-the-job training

401(k) program

Employee assistance program

Travel discounts

Job summary

Alliance Ground International is seeking an Office Supervisor in Miami to lead the Cargo Office team, coordinate shipping details, and ensure procedures comply with airline and company standards. The role includes resolving customer service issues and ensuring accurate documentation.

You will supervise office agents and leads, train new staff, and handle regulatory paperwork in a fast-paced, safety-conscious environment at one of the nation’s leading ground handling providers.

Qualifications

• Be at least 18 years old and possess a high school diploma, GED, or work experience equivalent.
• Possess a valid driver’s license with a clean driving record.
• If work location is in the United States, must have authorization to work in the United States as defined by law.

Responsibilities

• Develop work assignments for office agents and leads.
• Provide training and oversight to new employees.
• Convey shipping instructions to the customer services counter.
• Release imported international freight after CBP clearances and authorizations.
• Be on time, be prepared, and be safe; work flexible hours including nights, weekends, and holidays.

Skills

Leadership

Communication

Microsoft Office

Basic math

Problem solving

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Alliance Ground International is seeking an Office Supervisor in Miami to lead the Cargo Office team, coordinate shipping details, and ensure procedures comply with airline and company standards. The role includes resolving customer service issues and ensuring accurate documentation.

You will supervise office agents and leads, train new staff, and handle regulatory paperwork in a fast-paced, safety-conscious environment at one of the nation’s leading ground handling providers.