Aviation Cargo Office Lead - Shipping & Compliance

AGI Ground Inc; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision coverage

401(k) plan

Uniforms provided

On-the-job training

Job summary

Alliance Ground International (AGI) is hiring an Office Supervisor to lead the Cargo Office team and coordinate shipping logistics in a fast‑paced environment. You will oversee assignments, ensure compliance documentation, and resolve customer service issues while maintaining safety and accuracy across procedures.

We look for leaders with strong communication, basic math, and computer skills who can train staff and manage schedules, including nights and weekends.

Qualifications

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• Possess a valid driver’s license with a clean driving record.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• If required by customer or role access, be able to secure a Customs Seal.
• Preferred Qualifications - One+ year of Cargo Agent experience.

Responsibilities

• Develop work assignments for office agents and leads.
• Make recommendations to management on hiring, promotion, and disciplinary decisions.
• Provide training and oversight to new employees.
• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations.
• Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc.
• Release imported international freight upon review of CBP clearances and authorizations.
• Collect air freight charges.
• Handle phone calls from customers in a professional and courteous manner.
• Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required.
• Follow company procedures and protocols to ensure safe operation.
• Complete all training when required by company, airport governing authority, or customer.
• Be on time, be prepared, and be safe; be willing to work flexible hours.

Skills

Leadership

Communication

Computer skills

Basic math

Problem-solving

Time management

Education

High school diploma or equivalent

GED

Tools

Microsoft Office

Job description

Alliance Ground International (AGI) is hiring an Office Supervisor to lead the Cargo Office team and coordinate shipping logistics in a fast‑paced environment. You will oversee assignments, ensure compliance documentation, and resolve customer service issues while maintaining safety and accuracy across procedures.

We look for leaders with strong communication, basic math, and computer skills who can train staff and manage schedules, including nights and weekends.