Avaya Solution Consultant & Strategic Advisor (Remote)

ADP, Inc.; Tulsa (OK); Remote; USD 110,000 - 140,000; Full time

Job summary

Waterfield Tech is seeking an Avaya Solution Consultant & Strategic Client Advisor to join our remote US team. The role blends presales solution design with strategic client advisory responsibilities, translating requirements into Avaya designs, licenses, and BOMs for deployments and migrations.

You will build trusted relationships with assigned clients, identify opportunities for optimization, and collaborate with sales, engineering, delivery, and vendor teams to ensure viable, effective

Qualifications

• 3+ years of experience with Avaya technologies in a solution consulting, sales engineering, presales engineering, or similar capacity.
• Hands-on experience designing and configuring Avaya solutions in a presales environment.
• Experience using Avaya design, configuration, and licensing tools.
• Experience developing or validating Avaya Bills of Materials and licensing requirements.
• Experience supporting customer discovery and translating requirements into solution designs.
• Experience presenting technical solutions directly to customers.
• Strong understanding of enterprise communications and/or contact center technologies.

Responsibilities

• Provide presales technical consulting for Avaya solutions.
• Develop Avaya solution designs based on customer business and technical requirements.
• Utilize Avaya design, configuration, quoting, and licensing tools.
• Develop and validate solution configurations, licensing requirements, and Bills of Materials (BOMs).
• Support new Avaya deployments, upgrades, expansions, migrations, and modernization initiatives.
• Partner with sales teams throughout discovery, design, proposal development, and customer presentations.
• Present solution designs and recommendations to technical and business stakeholders.
• Serve as a Strategic Client Advisor for assigned customers.
• Develop an understanding of each client’s existing technology environment, business priorities, and CX objectives.
• Identify opportunities to optimize or modernize client communications and customer experience environments.
• Develop strategic recommendations and technology roadmaps.
• Coordinate with sales, engineering, delivery, project management, and vendor teams to ensure proposed solutions are technically and commercially viable.
• Maintain current knowledge of Avaya products, architectures, licensing models, and design tools.

Skills

Avaya presales experience

Solution design

Client advisory

Communication with stakeholders

Multitasking

Tools

Avaya design tools

Licensing tools

Job description

Waterfield Tech is seeking an Avaya Solution Consultant & Strategic Client Advisor to join our remote US team. The role blends presales solution design with strategic client advisory responsibilities, translating requirements into Avaya designs, licenses, and BOMs for deployments and migrations.

You will build trusted relationships with assigned clients, identify opportunities for optimization, and collaborate with sales, engineering, delivery, and vendor teams to ensure viable, effective