Availability Manager (TS/SCI) - 24/7 Ops Leader

Zohorecruit; New York (NY); On-site; USD 86,000 - 103,000; Full time

Job summary

Zohorecruit is seeking an Availability Manager - Level 1 with TS/SCI clearance to lead a 24x7 operations center in Columbia, US. The role emphasizes incident management, process improvement, and staff supervision to ensure SLA attainment.

Responsibilities include scheduling, reporting, collaboration with stakeholders, and providing professional development for team members. The position requires a engineering degree or equivalent experience and is on-site in Columbia.

Qualifications

• Bachelor’s degree in engineering or equivalent experience.
• Three years of related experience in a 24x7 operations environment.
• Active TS/SCI clearance with current polygraph.

Responsibilities

• Supervise 24x7 operations center staff to meet SLAs.
• Implement core business processes and drive process improvements.
• Lead incident response during outages and coordinate resources.
• Evaluate staff performance and provide coaching.
• Prepare and deliver daily incident and SLA reports.
• Schedule operations staff for 24x7 coverage.
• Communicate with all levels of personnel and stakeholders.

Skills

Troubleshooting

Networking

Desktop support

Leadership

Communication

Education

Bachelor’s degree in engineering

Alternative: 4 years of relevant network engineering experience

Tools

HP OpenView

SolarWinds

Splunk

Remedy

ServiceNow

Service Manager

Job description

Zohorecruit is seeking an Availability Manager - Level 1 with TS/SCI clearance to lead a 24x7 operations center in Columbia, US. The role emphasizes incident management, process improvement, and staff supervision to ensure SLA attainment.

Responsibilities include scheduling, reporting, collaboration with stakeholders, and providing professional development for team members. The position requires a engineering degree or equivalent experience and is on-site in Columbia.