Availability Manager

MANTECH; Corridor North (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

MANTECH in the Annapolis Junction, MD or Aurora, CO area seeks a motivated Availability Manager to join our team. The shift for this role is Saturday through Wednesday: 2 pm - 10 pm ET (MD) or 12 pm - 8 pm MT (CO).

You will monitor service delivery, manage outages and incidents, and analyze trends to improve uptime for a worldwide IT operations support contract. Active TS/SCI clearance with Poly is required, and travel may be needed.

Qualifications

• 2+ years relevant experience in technical subject.
• Security+ or IAT Level II certification.
• Developed oral and written communication skills with the ability to convey technical concepts to various audiences and to communicate effectively with senior managers, colleagues, and other stakeholders.
• Experience in a technical support role with an understanding of IT equipment, network, and end user devices.
• Familiarity with network monitoring tools, and some experience with network switches (port security and understanding of operations).

Responsibilities

• Serve as integral member of team operating from work centers in MD.
• Support the delivery of services within Service Level Agreements and Key Performance Indicators across geographically dispersed supported regions via managing network outages, responding to Major Incidents, and performing analysis to create after action reports.
• Use metrics and client data to identify trends, anticipate problems, perform root cause analysis and work with members across the IT teams to help implement preventative measures to ensure a best-in-class level of customer support services.
• Complete tailored training successfully to provide 24/7 support to daily operations for a worldwide-IT operations support contract and provide feedback to other PMO teams as requested.

Skills

Communication skills

Technical support

Network monitoring

Network switches

Education

Security+ certification

IAT Level II certification

Tools

Network monitoring tools

Network switches

Job description

MANTECH seeks a motivated, career and customer-oriented Availability Manager to join our team in the Annapolis Junction, MD or Aurora, CO area.

The shift for this role is Saturday through Wednesday: 2 pm - 10 pm ET (MD) or 12 pm - 8 pm MT (CO)

Responsibilities include but are not limited to:

• Serve as integral member of team operating from work centers in MD.
• Support the delivery of services within Service Level Agreements and Key Performance Indicators across geographically dispersed supported regions via managing network outages, responding to Major Incidents, and performing analysis to create after action reports.
• Use metrics and client data to identify trends, anticipate problems, perform root cause analysis and work with members across the IT teams to help implement preventative measures to ensure a best-in-class level of customer support services.
• Complete tailored training successfully to provide 24/7 support to daily operations for a worldwide-IT operations support contract and provide feedback to other PMO teams as requested.

Minimum Qualifications:

• 2+ years relevant experience in technical subject
• Must have Security+ or other IAT Level II certification
• Developed oral and written communication skills with the ability to convey technical concepts to various audiences and to communicate effectively with senior managers, colleagues, and other stakeholders.
• Experience in a technical support role with an understanding of IT equipment, network, and end user devices.
• Familiarity with network monitoring tools, and some experience with network switches (port security and understanding of operations).

Clearance Requirements:

• Active TS/SCI clearance with Poly

Physical Requirements:

• Maintains a regular sedentary position, attends meeting both virtually and in person, constantly positions self to maintain computers in the lab, including under the desks and in the server closet and must be willing to travel as needed to support operational demands.