Availability Manager - Level 1 (TS/SCI Clearance with Full Scope Poly Required)

Zohorecruit; New York (NY); On-site; USD 86,000 - 103,000; Full time

Job summary

Zohorecruit is seeking an Availability Manager - Level 1 with TS/SCI clearance to lead a 24x7 operations center in Columbia, US. The role emphasizes incident management, process improvement, and staff supervision to ensure SLA attainment.

Responsibilities include scheduling, reporting, collaboration with stakeholders, and providing professional development for team members. The position requires a engineering degree or equivalent experience and is on-site in Columbia.

Qualifications

• Bachelor’s degree in engineering or equivalent experience.
• Three years of related experience in a 24x7 operations environment.
• Active TS/SCI clearance with current polygraph.

Responsibilities

• Supervise 24x7 operations center staff to meet SLAs.
• Implement core business processes and drive process improvements.
• Lead incident response during outages and coordinate resources.
• Evaluate staff performance and provide coaching.
• Prepare and deliver daily incident and SLA reports.
• Schedule operations staff for 24x7 coverage.
• Communicate with all levels of personnel and stakeholders.

Skills

Troubleshooting

Networking

Desktop support

Leadership

Communication

Education

Bachelor’s degree in engineering

Alternative: 4 years of relevant network engineering experience

Tools

HP OpenView

SolarWinds

Splunk

Remedy

ServiceNow

Service Manager

Job description

Availability Manager - Level 1 (TS/SCI Clearance with Full Scope Poly Required)

Columbia, United States | Posted on 09/25/2026

Operational Oversight: Supervise 24x7 operations center staff, ensuring effective identification, prioritization, and resolution of operational issues to meet or exceed service level agreements (SLAs) and customer objectives.

Process Implementation & Improvement: Implement moderately complex core business processes and actively participate in process improvement initiatives to enhance customer service and operational efficiency. Identify significant process matters or enhancements and drive their successful implementation.

Incident Management Leadership: Lead incident response during critical outages, coordinating resources, driving rapid resolution, and ensuring timely, clear notification to management and customer points of contact (POCs).

Staff Development & Performance: Evaluate employees’ performance, provide coaching and mentoring for professional growth, and address performance issues. Make informed recommendations for personnel actions as needed to build a high-performing team.

Reporting & Communication: Prepare and deliver daily reports on incidents, changes, problem tickets, and SLA status. Develop summary reports on major incidents occurring during shifts, ensuring management and stakeholders are well-informed.

Scheduling: Prepare and manage operations center staff scheduling to ensure continuous coverage and optimal resource utilization in a 24x7 environment.

Collaboration: Communicate professionally and effectively with all levels of personnel, from frontline technicians to senior management, fostering a collaborative and responsive operations culture.

Required Shift

Tuesday – Saturday 2:00 PM to 10:00 PM OR

Wednesday – Saturday between 12:00 PM to 12:00 AM

Required Skills

Education:

Bachelor’s degree in engineering from an accredited college or university is desired.

Alternative: Four (4) additional years of relevant network engineering experience may be substituted for a Bachelor’s degree.

Experience:

Three (3) years of related experience.

Demonstrated experience scheduling and supervising staff in a 24x7 operational environment.

Technical Skills:

Strong troubleshooting abilities in both networking and desktop support.

Experience with enterprise management monitoring tools such as HP OpenView, SolarWinds, or Splunk (preferred).

Proficiency with ITSM tools such as Remedy, ServiceNow, Service Manager, or equivalent (required).

Professional Skills:

Exceptional time management, communication, interpersonal, and presentation skills.

Proven ability to communicate professionally with all levels of personnel and stakeholders.

Strong leadership skills with a track record of developing high-performing teams.

Additional Requirements:

Ability to work in a fast-paced, mission-critical environment with shifting priorities.

Availability to provide on-call support or work non-standard hours as needed.

Active TS/SCI security clearance with a current polygraph is required.

Salary Range: $86,000 - $103,000 (dependent on experience, education, and qualifications).

Benefits Include: Comprehensive health insurance (medical, dental, vision), life and disability insurance, paid holidays and PTO, paid parental leave, tuition reimbursement, and a 401(k) plan with a company match.