AV/VTC Technician

AAC Inc; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Job summary

AAC Inc. is seeking an experienced AV/VTC support specialist to deliver onsite hardware, software, and collaboration tooling for meetings, conferences, video streaming, and large online events at our Washington, DC-area offices.

The role requires 6+ years in AV/VTC, strong written and spoken communication, the ability to work independently or as part of a team, and eligibility for an agency public trust suitability prior to start. Travel may be required to support customer needs.

Qualifications

• 6+ years of advanced AV/VTC experience; degree may substitute some experience.
• Excellent oral and written communication skills.
• Able to work independently and in a team in a fast-paced environment.
• Must obtain an agency public trust suitability prior to start date.

Responsibilities

• Provide onsite AV/VTC support for meetings, conferences, and events.
• Support video streaming, webinar, and breakout rooms as needed.
• Document trouble tickets and coordinate with the single point of contact for AV/VTC issues.
• Travel may be required to support customer needs and field offices.

Skills

AV/VTC support

Communication

Team player

Independent worker

Education

Bachelor's degree (preferred)

Job description

Provide AV/VTC support to include, but not limited to, onsite support, ad-hoc services, video services, video streaming, production, travel, and training as needed. Other ad-hoc services may include, but not limited to, remote support and/or evaluation of field office AV/VTC requirements. Support AV/VTC events, including but not limited to, meetings, conferences that require AV/VTC hardware support, public address system with multiple microphone/line level sources, public display for live/recorded/VTC video, computer display, and open/close caption. Use online cloud services to produce and support video conferencing, online meetings, and large online events with audience participation/interaction, and reporting using platforms such as Microsoft Teams, Web Ex, and Zoom for Government. Additionally, able to support video webinars and breakout rooms. Utilize a single point of contact for receiving AV/VTC service calls, documenting trouble tickets and resolving AV/VTC problems at any HQ or field office site. Resolve trouble tickets related to AV/VTC.

This position requires full-time on-site support.

Travel may be required to support customer needs.

Required Skills

Required Experience

• Advanced level AV/VTC skills with a minimum of 6 years of experience supporting a similar environment. Relevant degree may be used to substitute some experience.
• Demonstrated ability to communicate orally and in writing.
• Must have a positive and patient customer service attitude.
• Must be able to work independently and within a team in a fast-paced environment.
• Must obtain an agency public trust suitability determination prior to start date.
• Experience supporting a mid-sized Federal agency enterprise is a plus.
• No specific certifications are required, but relevant industry certifications are a plus.