AV Technology Manager - Conference Center & Live Streaming

Penn Medicine; Lancaster (Lancaster County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Prepaid tuition assistance

Job summary

Penn Medicine is seeking a Manager, Audio Visual Technology to oversee AV services across the health system, including video conferencing, digital signage, meeting and event technology, VRI, lecture capture, live streaming and conference center operations.

This role leads conference center staff, plans and delivers high‑quality AV services, manages budgets, and builds strong partnerships with customers and IS teams to support patient care and education initiatives.

Qualifications

• Bachelor's degree required.
• 2+ years of management or supervisory experience.
• Experience supporting standards-based video conferencing platforms (e.g., Polycom, Cisco).
• Knowledge of digital video recording and live streaming technologies.
• Understanding of networking, operating systems, and database fundamentals.
• Strong troubleshooting and problem-solving skills.
• Experience with AV control systems such as AMX or Crestron.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee AV services across the Health System including video conferencing, digital signage, meeting and event technology, VRI, lecture capture, live streaming, and conference center operations.
• Lead conference center staff and plan, coordinate, and deliver high-quality event and AV services.
• Manage enterprise video conferencing scheduling, support, validation, and call bridging.
• Direct digital signage operations including hardware lifecycle, content distribution, scheduling, and maintenance.
• Provide end-user training and support for conference room AV systems.
• Develop and manage departmental budgets and financial plans.
• Build partnerships with customers, stakeholders, and IS team members.

Skills

Management experience

Video conferencing support

Networking knowledge

Troubleshooting

Verbal and written communication

Education

Bachelor's degree

Tools

AMX

Crestron

Polycom

Cisco

Biamp

ClearOne

Job description

Penn Medicine is seeking a Manager, Audio Visual Technology to oversee AV services across the health system, including video conferencing, digital signage, meeting and event technology, VRI, lecture capture, live streaming and conference center operations.

This role leads conference center staff, plans and delivers high‑quality AV services, manages budgets, and builds strong partnerships with customers and IS teams to support patient care and education initiatives.