Manager Conference Center AV Multimedia

Penn Medicine; Lancaster (Lancaster County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Prepaid tuition assistance

Job summary

Penn Medicine is seeking a Manager, Audio Visual Technology to oversee AV services across the health system, including video conferencing, digital signage, meeting and event technology, VRI, lecture capture, live streaming and conference center operations.

This role leads conference center staff, plans and delivers high‑quality AV services, manages budgets, and builds strong partnerships with customers and IS teams to support patient care and education initiatives.

Qualifications

• Bachelor's degree required.
• 2+ years of management or supervisory experience.
• Experience supporting standards-based video conferencing platforms (e.g., Polycom, Cisco).
• Knowledge of digital video recording and live streaming technologies.
• Understanding of networking, operating systems, and database fundamentals.
• Strong troubleshooting and problem-solving skills.
• Experience with AV control systems such as AMX or Crestron.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee AV services across the Health System including video conferencing, digital signage, meeting and event technology, VRI, lecture capture, live streaming, and conference center operations.
• Lead conference center staff and plan, coordinate, and deliver high-quality event and AV services.
• Manage enterprise video conferencing scheduling, support, validation, and call bridging.
• Direct digital signage operations including hardware lifecycle, content distribution, scheduling, and maintenance.
• Provide end-user training and support for conference room AV systems.
• Develop and manage departmental budgets and financial plans.
• Build partnerships with customers, stakeholders, and IS team members.

Skills

Management experience

Video conferencing support

Networking knowledge

Troubleshooting

Verbal and written communication

Education

Bachelor's degree

Tools

AMX

Crestron

Polycom

Cisco

Biamp

ClearOne

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Manager, Audio Visual Technology

Full Time | 40 Hours/Week | Day Shift

Overview

The Manager, Audio Visual Technology oversees audiovisual services across the Health System, including video conferencing, digital signage, meeting and event technology, video remote interpretation (VRI), lecture capture, live streaming, and conference center operations. This role leads conference center staff and is responsible for planning, coordinating, and delivering high-quality event and AV services.

Responsibilities

• Manage enterprise video conferencing systems, including scheduling, support, validation, and call bridging.
• Oversee lecture capture and live streaming services for executive communications, staff education, and CME programs.
• Direct digital signage operations, including hardware lifecycle management, content distribution, scheduling, and maintenance.
• Lead conference center operations, including event planning, room scheduling, and service delivery.
• Manage conference room AV systems and provide end-user training and support.
• Supervise staff, coordinate daily operations, and manage work schedules.
• Evaluate, recommend, and support AV technology solutions for facility projects and upgrades.
• Develop and manage departmental budgets and financial plans.
• Build and maintain strong partnerships with customers, stakeholders, and IS team members.
• Ensure efficient operation of all conference center functions and services.

Qualifications

Required

• Bachelor's degree.
• 2+ years of management or supervisory experience.
• Experience supporting standards-based video conferencing platforms (e.g., Polycom, Cisco).
• Knowledge of digital video recording and live streaming technologies.
• Understanding of networking, operating systems, and database fundamentals.
• Strong troubleshooting and problem-solving skills.
• Experience with AV control systems such as AMX or Crestron.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.

Preferred

• 4+ years of experience supporting and troubleshooting AV systems in conference centers, auditoriums, theaters, hotels, or similar venues.
• Experience with DSP technologies such as Biamp or ClearOne.
• General computer support experience.
• InfoComm CTS certification.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.