AV Technician I

Chenega Professional Services Strategic Business Unit; Atlanta (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

Chenega Professional Services Strategic Business Unit in Atlanta, GA is seeking an AV Technician I to provide event AV support including data projection, audio amplification, video/audio recording, videoconferencing, and web streaming. This role supports CDC meetings through the Meeting Management Technology Services.

Responsibilities include ticketing with ServiceNow, monitoring AV schedules via IFMS, user training, room setup, and troubleshooting during events while coordinating with vendors

Qualifications

• HS Diploma or GED required; Associate's Degree in an appropriate technical discipline preferred.
• Minimum of 0-1 years of experience supporting AV/VTC services.

Responsibilities

• Utilize ServiceNow ticketing system to receive, track, create and close audio-visual requests in accordance with the SLA.
• Utilize the IFMS to monitor daily audio-visual support schedules and ad hoc requests.
• Provide training to customers in the use of media presentation and AV systems.
• Provide conference room set-up.
• Monitor conference room equipment and troubleshoot during events.
• Coordinate with OCIO Customer Experience Office staff and third-party vendors to resolve issues.
• Participate in planning meetings with customers and AV BPA vendor to examine AV solutions and upgrades.
• Maintain standard conference room AV infrastructure levels and notify leadership of issues.
• Schedule and complete Pre-Conference planning meetings with customers.
• Contractor must be present when AV Engineers service AV systems and rooms.
• Maintain digital signage connectivity at conference room locations.
• Familiar with MS Teams and Zoom applications.

Job description

The AV Technician I position will provide AV event support which includes data projection, audio amplification, video/audio recording, videoconferencing, web streaming, and other emerging presentation technologies as adopted by the CDC. AV Technician I works as part of the Meeting Management Technology (MMT) Services and support the mission to enhance organizational effectiveness by linking all Coordinating Centers and Offices and CDC sites with each other, and with various other Federal agencies and public health partners through the development of high quality, reliable, audio, web and video conferencing services as well as local in room conference audio visual support.

Responsibilities

• Utilize ServiceNow ticketing system to receive, track, create and close audio-visual requests in accordance with the established SLA.
• Utilize the IFMS to monitor daily audio-visual support schedules and ad hoc requests.
• Provide training to customers in the use of media presentation and AV systems.
• Provide conference room set-up.
• Monitor conference room equipment while in use by customers and troubleshoot and correct any problems during an event as required.
• Coordinate with OCIO Customer Experience Office (CEO) staff and other third-party vendors to resolve equipment failure and connectivity issues.
• Participate in planning meetings with customers and AV BPA vendor to examine and recommend conference room, auditorium, and AV hardware and software audiovisual solutions and upgrades.
• Maintain standard conference room AV infrastructure levels and notify MMT leadership when issues arise.
• Schedule and complete Pre-Conference planning meetings with customers to confirm scope of the event.
• Contractor must be present when AV Engineers are servicing AV systems and conference rooms.
• Maintain digital signage system connectivity at all conference room locations
• Familiar with MS Teams and Zoom applications
• Other duties as assigned

Qualifications

• HS Diploma or GED Required, Associate's Degree in an appropriate technical discipline preferred
• Minimum of 0-1 years of experience supporting AV/VTC services