Senior AV Field Technician: Networking & System Diagnostics

Avidex in Healthcare; Lake Forest (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

401(k) retirement plan with employer–匹

PTO 120 hours (accrued)

10 Paid Holidays

8 hours of paid volunteer time

Growth opportunities

Job summary

Avidex in Healthcare is seeking an experienced AV Field Service Technician II to diagnose, repair, and commission complex audiovisual systems at customer sites. You will mentor junior technicians, provide technical guidance, and help maintain service excellence across healthcare AV deployments.

The role requires strong troubleshooting, customer service, TCP/IP networking knowledge, and experience with Crestron/Extron/AMX control platforms. Travel and lifting up to 50 lbs are expected.

Qualifications

• Associate degree or equivalent work experience required; Bachelor's degree preferred.
• AVIXA CTS certification required.
• Ability to obtain CompTIA Network+ certification within two years of hire.
• 6+ years of experience supporting commercial audiovisual systems, field engineering, or technical AV/IT environments.
• Experience troubleshooting audio, video, control, and network-based AV systems.
• Strong understanding of TCP/IP networking concepts.
• Experience with Windows and Apple operating systems.
• Familiarity with Crestron, Extron, AMX, and other commercial AV control platforms.
• Experience with programming or scripting languages such as Python, HTML, or C# Pro is preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to manage multiple priorities.
• Ability to work independently while delivering exceptional customer service.

Responsibilities

• Diagnose and resolve complex AV, control, and network issues at customer sites.
• Configure, troubleshoot, and optimize AV systems, including video conferencing, DSPs, displays, and control systems.
• Load, troubleshoot, and modify control system programming from Crestron, Extron, and AMX.
• Install, de-install, repair, and replace AV equipment, cabling, connectors, and system components.
• Commission AV systems and verify proper system performance before project completion.
• Complete accurate service documentation, field reports, and configuration updates.
• Maintain system programming, GUI files, and project documentation.
• Provide end-user training to help customers operate their AV systems.
• Serve as a technical resource and mentor for Field Service Technicians.
• Support remote troubleshooting and assist with control code updates as needed.
• Provide backup onsite coverage as required.
• Participate in technician development, performance discussions, and interviews as requested.
• Attend required trainings and follow company policies and service procedures.
• Support the team with additional service-related duties as assigned.

Skills

Advanced troubleshooting

Customer service

AV systems networking

Detail orientation

Documentation

Independent work

Team mentorship

Adaptability

Education

Associate degree or equivalent

Bachelor’s degree

AVIXA CTS certification

CompTIA Network+ within 2 years

Tools

Crestron

Extron

AMX

Job description

Avidex in Healthcare is seeking an experienced AV Field Service Technician II to diagnose, repair, and commission complex audiovisual systems at customer sites. You will mentor junior technicians, provide technical guidance, and help maintain service excellence across healthcare AV deployments.

The role requires strong troubleshooting, customer service, TCP/IP networking knowledge, and experience with Crestron/Extron/AMX control platforms. Travel and lifting up to 50 lbs are expected.