AV Technician, Associate — Hybrid Meetings & Executive Support

LCG, Inc. Career Center; Maryland; On-site; USD 58,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Professional development

Life and disability insurance

Job summary

LCG, Inc. in Bethesda is seeking an AV Technician, Associate to support conference room technologies and hybrid meetings across NIH facilities. You will install, maintain, troubleshoot, and provide end-user training for audio/video systems.

The role requires 5+ years of AV support, strong teamwork, and the ability to work after hours as needed. On-site with occasional after-hours support, compensation range $58,000–$66,000 per year.

Qualifications

• Bachelor’s degree in Information Technology, Communications, Audio Visual Technology, or related field (or equivalent experience).
• 5+ years of experience supporting enterprise AV/conference room technologies.
• 3+ years of experience with Helpdesk (preferred).
• Hands-on experience with: Microsoft Teams Rooms, Zoom Rooms, Polycom/BOSE systems, Meeting Owl devices, Digital displays/projectors.
• Strong troubleshooting skills for audio/video, network connectivity, and collaboration tools.
• Experience supporting hybrid meeting environments.
• Excellent verbal and written communication skills.
• Strong customer service orientation with ability to support executive leadership.
• Ability to work occasional evenings, weekends, or after-hours support as required

Responsibilities

• Operate, configure, maintain, and troubleshoot enterprise conference room and collaboration technologies across NIH facilities.
• Support integrated AV environments including Polycom/BOSE systems, Meeting Owl, ClickShare, projectors, and room peripherals.
• Provide operational support for hybrid meetings using Microsoft Teams and Zoom.
• Configure and troubleshoot conference room peripherals such as wireless devices, USB bridges, DSPs, and networked AV equipment.
• Support executive meetings, webinars, town halls, and special events requiring high-availability AV operations.
• Perform readiness checks prior to meetings, including audio/video validation, connectivity, firmware updates, and peripheral testing.
• Provide real-time technical support during live meetings and resolve audio, video, latency, echo, and connectivity issues.
• Coordinate with NIH Conference Services, networking teams, facilities, and stakeholders for successful meetings.
• Maintain conference room scheduling and collaboration integrations tied to Microsoft 365 and Outlook calendaring.
• Perform preventative maintenance and lifecycle support for AV equipment, including firmware upgrades and cable management.

Skills

Teams Rooms

Zoom Rooms

Polycom/BOSE

Meeting Owl

Digital displays

Troubleshooting

Hybrid meetings

Customer service

Executive support

After-hours support

Education

Bachelor’s degree in IT/Communications/AV

Tools

ServiceNow

ITIL

Networking basics

Microsoft 365

Job description

LCG, Inc. in Bethesda is seeking an AV Technician, Associate to support conference room technologies and hybrid meetings across NIH facilities. You will install, maintain, troubleshoot, and provide end-user training for audio/video systems.

The role requires 5+ years of AV support, strong teamwork, and the ability to work after hours as needed. On-site with occasional after-hours support, compensation range $58,000–$66,000 per year.