AV Technician, Associate: Hybrid Meeting Specialist

LCG, Inc.; Maryland; On-site; USD 58,000 - 66,000; Full time

Job summary

LCG, Inc. in Bethesda seeks an AV Technician, Associate to support enterprise conference room technologies and hybrid meetings across NIH facilities.

You will install, configure, troubleshoot, and maintain AV systems, provide end-user training, and assist with high-availability operations for executive meetings and events. The role requires a Bachelor's degree or equivalent, 5+ years in enterprise AV support, and hands-on experience with Teams Rooms, Zoom Rooms, Polycom/BOSE, Meeting Owl, and

Qualifications

• Bachelor's degree in Information Technology, Communications, Audio Visual Technology, or related field (or equivalent experience).
• 5+ years of experience supporting enterprise AV/conference room technologies.
• 3+ years of experience with Helpdesk (preferred).
• Hands-on experience with Microsoft Teams Rooms, Zoom Rooms, Polycom/BOSE systems, Meeting Owl devices, Digital displays/projectors.
• Strong troubleshooting skills for audio/video, network connectivity, and collaboration tools.
• Experience supporting hybrid meeting environments.
• Excellent verbal and written communication skills.

Responsibilities

• Operate, configure, maintain, and troubleshoot enterprise conference room and collaboration technologies across NIH facilities.
• Support integrated AV environments, including Polycom/BOSE, Meeting Owl, ClickShare, and display systems.
• Provide operational support for hybrid meetings (virtual and onsite) using Microsoft Teams and Zoom.
• Configure and troubleshoot conference room peripherals including wireless presentation devices and USB bridges.
• Support executive meetings, webinars, and special events requiring high-availability AV operations.
• Perform readiness checks prior to meetings: audio/video validation, connectivity, updates, testing, and presentation support.
• Provide real-time technical support during live meetings and rapidly resolve AV issues.
• Coordinate with NIH Conference Services and facilities teams to ensure smooth meeting execution.
• Maintain conference room scheduling and Microsoft 365/Outlook integrations.
• Perform preventative maintenance and lifecycle refresh for AV equipment.
• Recommend modernization strategies for conference room environments.

Skills

Strong troubleshooting

Hybrid meeting support

Verbal & written communication

Customer service orientation

Education

Bachelor's degree or equivalent

Tools

Microsoft Teams Rooms

Zoom Rooms

Polycom/BOSE systems

Meeting Owl devices

Digital displays/projectors

Job description

LCG, Inc. in Bethesda seeks an AV Technician, Associate to support enterprise conference room technologies and hybrid meetings across NIH facilities.

You will install, configure, troubleshoot, and maintain AV systems, provide end-user training, and assist with high-availability operations for executive meetings and events. The role requires a Bachelor's degree or equivalent, 5+ years in enterprise AV support, and hands-on experience with Teams Rooms, Zoom Rooms, Polycom/BOSE, Meeting Owl, and