AV/VTC Support Specialist

Bravura, Inc.; Quantico (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

Bravura, Inc. is seeking an AV/VTC Support Specialist to provide user-level configuration, operation checks, and troubleshooting for AV/VTC systems in Quantico, VA. The role supports events, classes, and meetings with complex AV setups and surge-capable coverage.

Responsibilities include configuring equipment, operating auditorium systems, and instructing users on proper usage. Requires 3+ years of experience and an Associate degree in related fields; recommended certifications include CTS and

Qualifications

• Associate degree in AV technology, electronics, telecom, info systems, or related field.
• Minimum 3+ years of AV/VTC experience.
• Secret clearance.
• Recommended certifications: CTS–AVIXA, CTS-I, Crestron Certified Technician, Extron AV Associate/Pro, Cisco Collaboration Endpoint, or Security+.

Responsibilities

• Provide user-level configuration, functionality, and operation checks for AV/VTC systems.
• Configure AV/VTC equipment for proper user operation and troubleshoot during events.
• Operate complex AV systems in auditoriums, lecture halls, classrooms and conference rooms.
• Operate auditorium production equipment (lighting, cameras, mics, recording) for events.
• Provide AV/VTC operational support outside normal hours and surge capacity during events.
• Conduct scheduled operational checks and report status per Government direction.
• Configure and troubleshoot AV systems and connected computer equipment in classrooms.
• Assist in scheduling events involving use of AV/VTC assets.
• Instruct users in proper operation and perform equipment setup in auditoriums and classrooms.
• Possess knowledge of Crestron, Extron, and Cisco AV systems.
• Respond to trouble calls and update tickets in IT/AV ticketing software.
• Support moving, replacing, and installing AV/VTC equipment for events and tech refresh projects.

Skills

AV/VTC systems

Troubleshooting

Event support

Security clearance

3+ years experience

Education

Associate degree in AV Technology or related

Tools

Crestron equipment

Extron equipment

Cisco equipment

Job description

Role: AV/VTC Support Specialist

Location: Quantico, VA

Education: Associate degree (AV Technology, Electronics, Telecom, Info. Sys., or related)

Training: N/A

Certifications: Recommended certs include CTS – AVIXA; CTS-I; Crestron Certified Technician; Extron AV Associate/Pro; Cisco Collaboration Endpoint; or Security+

Years of Experience: 3+ years; experience may be considered as an alternative to foundational qualifications.

Clearance Level & Investigation: Secret

Job Description:

Provide AV/VTC Technical Support, including, but not limited to:

• Provide user-level configuration, functionality, & operation checks; AV/VTC system operation; status reporting; monitoring; inventorying; preventative maintenance; & user-level troubleshooting for AV/VTC equipment & systems.
• Configure AV/VTC equipment for proper user operation & troubleshooting problems that occur before or during AV/VTC events, classes, & meetings.
• Operate complex AV systems in auditoriums, lecture halls, classrooms, & conference rooms in support of events, classes, & meetings.
• Operate auditorium production equipment such as lighting, camera, mics, & recording equipment in support of events, classes, & meetings.
• Provide AV/VTC system operational support outside of normal working hours & provide surge support capacity in times of event saturation.
• Conduct scheduled operational checks of AV/VTC systems & equipment & report operational status per Government direction.
• Configure & troubleshoot problems with AV systems & associated computer equipment in classrooms.
• Assist in scheduling events, classes, & meetings involving use of AV/VTC assets.
• Instruct users in proper operation of AV/VTC systems & perform physical equipment setup of auditoriums, lecture halls, & classrooms.
• Possess knowledge of & experience in operation of AV/VTC systems for example Crestron, Extron, & Cisco.
• Respond to AV/VTC-related customer trouble calls & support requests to include updating trouble tickets in IT/AV ticket tracking SW or system.
• Support moving, replacing, & installing AV/VTC equipment in support of events, classes, meetings, & tech refresh projects.