AV & Tech Solutions Support Analyst

PWCampbell; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

PWCampbell is seeking a Technology Solutions Support Analyst to support technology and BrandvisionHD clients, handling service tickets and troubleshooting AV issues. The role requires an AS degree in a tech-related field and 2+ years of desktop support experience.

Key responsibilities include responding to service tickets, device monitoring, and assisting with asset management. The ideal candidate will possess effective communication skills and have a customer service-focused background. Join a cooperative environment where team-oriented service is paramount.

Qualifications

• 2+ years of desktop support experience.
• Avixa CTS certification or willingness to obtain.
• Familiarity with AV systems (speakers, microphones, etc).

Responsibilities

• Respond promptly to service tickets.
• Perform troubleshooting via phone and email.
• Monitor device status to ensure functionality.
• Assist project management with asset management.

Skills

Effective communication

Customer service focus

Desktop support experience

Understanding of AV systems

Proficiency in MS Office Suite

Education

AS degree in technology-related field

Tools

IT ticketing software

Job description

PWCampbell is seeking a Technology Solutions Support Analyst to support technology and BrandvisionHD clients, handling service tickets and troubleshooting AV issues. The role requires an AS degree in a tech-related field and 2+ years of desktop support experience.

Key responsibilities include responding to service tickets, device monitoring, and assisting with asset management. The ideal candidate will possess effective communication skills and have a customer service-focused background. Join a cooperative environment where team-oriented service is paramount.