Technology Solutions Support Analyst

PWCampbell; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

PWCampbell is seeking a Technology Solutions Support Analyst to support technology and BrandvisionHD clients, handling service tickets and troubleshooting AV issues. The role requires an AS degree in a tech-related field and 2+ years of desktop support experience.

Key responsibilities include responding to service tickets, device monitoring, and assisting with asset management. The ideal candidate will possess effective communication skills and have a customer service-focused background. Join a cooperative environment where team-oriented service is paramount.

Qualifications

• 2+ years of desktop support experience.
• Avixa CTS certification or willingness to obtain.
• Familiarity with AV systems (speakers, microphones, etc).

Responsibilities

• Respond promptly to service tickets.
• Perform troubleshooting via phone and email.
• Monitor device status to ensure functionality.
• Assist project management with asset management.

Skills

Effective communication

Customer service focus

Desktop support experience

Understanding of AV systems

Proficiency in MS Office Suite

Education

AS degree in technology-related field

Tools

IT ticketing software

Job description

We are seeking to add a Technology Solutions Support Analyst to our growing and talented design-build, retail branding and technology solutions firm. This position will support technology and BrandvisionHD clients by responding to email and phone call tickets. Perform troubleshooting phone calls and guide non-technical customers in solving AV issues. Provide proactive support with daily device monitoring and check-ins and assist with asset management and deployment.

Responsibilities

• Prompt response to service tickets
• Troubleshooting via phone and email
• Detailed documentation and tracking of ticket status.
• Monitor the status of devices to ensure they are operational and functioning correctly.
• Assist project management team with device asset management and deployment
• Review and file onsite support pictures and reports
• May perform other assignments as necessary

Requirements

• Ability to communicate effectively and in a friendly manner via phone
• Minimum of AS degree in technology related field (Computer Science, IT, Engineering)
• 2+ years of desktop support experience
• Understanding of AV systems (speakers, microphones, displays, media players, etc)
• Customer service focused background. Must be able to work with clients of all skill levels.
• Avixa CTS certification or be willing and able to obtain CTS
• Proficiency in MS Office Suite
• Familiarity with IT ticketing software

We are an equal‑opportunity employer, promoting a cooperative, team‑oriented environment and empowering all employees to deliver the best in class service for our clients.