AV Support Technician

Tech Mahindra; Santa Clara, Northern (CA, KY); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

Paid time off

Job summary

Tech Mahindra is seeking an AV Support Technician to deliver exceptional meeting experiences by deploying, maintaining, and troubleshooting conference room technology across executive and corporate spaces. The role emphasizes white-glove support, proactive maintenance, and rapid resolution of audio, video, and connectivity issues.

The position requires 1–5 years of AV support experience, familiarity with Teams Rooms, Logitech, and Crestron systems, and basic networking knowledge.

Qualifications

• 1-5 years of AV support experience in corporate or high-tech environment.
• Experience supporting conference room technologies and collaboration platforms.
• Familiarity with Microsoft Teams Rooms, Logitech conferencing solutions, and Crestron control systems.
• Experience using ServiceNow or similar ticketing platforms.
• Basic networking knowledge including IP addressing, switching, device connectivity, and troubleshooting.
• Strong troubleshooting, communication, and customer service skills.
• Comfortable supporting executives and business-critical meetings in a high-visibility environment.

Responsibilities

• Support and troubleshoot conference room technology and collaboration platforms.
• Provide white-glove AV support for executives and business leaders.
• Support executive boardrooms, leadership reviews, and high-profile events.
• Perform daily conference room sweeps and health checks.
• Troubleshoot audio, video, and connectivity issues and implement real-time solutions.
• Serve as on-site AV expert during critical meetings and events.
• Install, configure, and support AV equipment including cameras, microphones, and displays.
• Coordinate with IT, Facilities, networking, and vendors to maintain operations.
• Support room technology upgrades and new AV deployments.
• Manage incidents and requests via ServiceNow and document resolutions.

Skills

Microsoft Teams Rooms

Logitech conferencing systems

Crestron control systems

Customer service

Executive support

Education

Bachelor’s degree

Tools

ServiceNow

IP networking

Room scheduling systems

Job description

A Bachelor’s or Higher Degree is the minimum entry required for the position

Salary: $70,000/Annum
Employment Type: Full Time

Position Summary

Applied Materials is seeking an AV Support Technician with 1-5 years of experience supporting conference room technology, collaboration platforms, and enterprise AV systems. This role is responsible for delivering exceptional meeting experiences through the support, maintenance, troubleshooting, and deployment of AV technologies across executive, customer-facing, and corporate meeting spaces.

Key Responsibilities

• Support and troubleshoot Microsoft Teams Rooms, Logitech conferencing systems, and Crestron-controlled meeting spaces.
• Provide white-glove AV support for Executive Staff, Vice Presidents, and key business leaders.
• Support executive boardrooms, leadership reviews, customer presentations, town halls, and high-profile company events.
• Perform daily conference room sweeps to ensure rooms are operational and meeting ready.
• Conduct proactive system health checks and preventative maintenance.
• Troubleshoot and resolve audio, video, conferencing, display, presentation, and connectivity issues. Quickly assess technical issues and implement real-time solutions to minimize disruptions during live meetings and events.
• Serve as the onsite AV expert during critical meetings and unexpected technical challenges.
• Install, configure, and support AV equipment including cameras, microphones, speakers, room schedulers, and displays.
• Partner with IT, Facilities, networking teams, and vendors to maintain reliable conference room operations.
• Support room technology upgrades, refresh projects, and new AV deployments.
• Manage, prioritize, and update incidents and service requests through ServiceNow.
• Maintain accurate documentation of issues, resolutions, room audits, and support activities.

Qualifications

• 1-5 years of AV support experience in a corporate, enterprise, or high-tech environment.
• Experience supporting conference room technologies and collaboration platforms.
• Familiarity with Microsoft Teams Rooms, Logitech conferencing solutions, and Crestron control systems.
• Experience using ServiceNow or similar ticketing and service management platforms.
• Basic networking knowledge including IP addressing, switching, device connectivity, and troubleshooting.
• Strong troubleshooting, communication, and customer service skills.
• Comfortable supporting executives and business-critical meetings in a high-visibility environment.

Certifications

• Crestron Technical Institute (CTI) Certification
• Dante Certification (Level 1, 2, or 3)

Ideal Candidate A customer-focused AV professional with strong technical troubleshooting skills and executive presence. They are proactive, detail-oriented, capable of thinking independently, and able to resolve issues on the fly while supporting high-profile meetings and executive stakeholders.

The pay range for this role is $65,000 - $70,000*per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insuranceand paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, the experience and location of the candidate.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [e-mail] ”