Senior IT&S Technician

Northwell Health; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Northwell Health is seeking an experienced AV/IT support professional to maintain software and hardware, install updates, and provide end-user support across hospital environments. You will lead audiovisual operations for live events, webinars, and hybrid meetings, ensuring high-quality audio and video.

You will also train staff and coordinate with vendors on projects, while maintaining system documentation.

Qualifications

• Requires an Associate's Degree or equivalent experience.
• 3-5 years of relevant AV/IT experience in a healthcare or 24/7 environment.

Responsibilities

• Lead and support audiovisual operations for live events and hybrid meetings.
• Install, configure, maintain, and troubleshoot AV systems and related hardware.
• Provide technical support for Zoom, Teams, and other platforms.
• Manage livestreaming and production workflows for events.
• Collaborate with cross-functional teams and vendors on projects.
• Perform PC hardware/software support and preventive maintenance.
• Train users and support staff on AV equipment and best practices.
• Diagnose hardware/software issues across desktops, laptops, printers, and scanners.
• Maintain documentation and contribute to IT strategy implementations.

Skills

AV support

Video collaboration

Hybrid events

Event tech

User training

Education

Associate's Degree

Equivalent combination of education and related experience

Tools

Zoom Rooms

Microsoft Teams Rooms

Cisco Webex room systems

Crestron

Extron

Dante audiovisual networking

OBS

vMix

Wirecast

Job description

Job Description

Ensures the maintenance of software and hardware; implements new or updated software modules. Ensures that support is provided for all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. Ensures that service level commitments and deliverables are met.

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Job Description

Ensures the maintenance of software and hardware; implements new or updated software modules. Ensures that support is provided for all end-user equipment including, desktop, laptop, printers, scanners and hospital equipment. Ensures that service level commitments and deliverables are met.

Job Responsibility

• Lead and support audiovisual operations for live events, webinars, meetings, broadcasts, and hybrid collaboration environments
• Install, configure, maintain, and troubleshoot AV systems, including audio, video, camera, and streaming technologies
• Provide technical support for Zoom, Microsoft Teams, and other collaboration platforms, ensuring a seamless user experience
• Manage livestreaming and production workflows for internal and external events, maintaining high-quality audio and video standards
• Collaborate with cross functional teams and vendors to deliver successful events, technology projects, and operational improvements
• Perform PC hardware/software support, system diagnostics, documentation, and preventive maintenance of AV infrastructure.
• Train and mentor users and support staff on AV equipment, collaboration tools, and best practices
• Installs, configures, and tests client workstations and related hardware and software.
• Diagnoses and resolves all hardware and software issues across a range of devices, including desktops, laptops, printers, iPads, and scanners.
• Recommends, plans, and implements performance upgrades to PC boxes, including but not limited to installing hard disks, ribbon cables, hard drives, motor boards, memory chips, and CD-ROMS.
• Collaborates with lead technicians and supports service line operation initiatives and program development.
• Assists with the implementation of IT strategies.
• Maintains current knowledge of system(s) information, changes, updates and emerging technologies.
• Escalates issues between applications and other interfaced systems and infrastructure and assists with investigation and resolutions.
• Provides hands-on support and training to end users.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Associate's Degree required, or equivalent combination of education and related experience.
• 3-5 years of relevant experience, required.

Highly Preferred

• Video Collaboration & Room Systems
• Zoom Rooms, Microsoft Teams Rooms (MTR), or Cisco/Webex room systems
• Poly, Neat, Logitech, or Crestron Flex room hardware
• Fleet management and monitoring via Zoom Device Management, Teams Rooms Pro Management portal, or Crestron XiO Cloud
• AV Control & Audio Systems
• Crestron, Extron, or Q-SYS control systems
• Biamp Tesira or comparable audio DSP configuration and troubleshooting
• Shure, Sennheiser, or comparable ceiling microphone arrays and wireless microphone systems
• Live Event Production & Streaming
• Live event production, hybrid events, webinars, and broadcast support
• Livestreaming and encoding workflows (OBS, vMix, Wirecast, Epiphan/Pearl, or comparable)
• PTZ camera operation and control, video switching, and signal flow
• AV Networking
• VLANs, QoS, multicast, and bandwidth management for AV and media traffic
• Dante / AES67 audio-over-IP
• Firewall and port configuration for Zoom and Microsoft Teams media traffic
• Environment & Support Experience
• Healthcare or other 24/7 enterprise environment
• Telehealth carts, clinical or procedural space AV, boardroom and executive support
• Preventive maintenance programs and AV asset documentation
• After-hours and weekend event coverage
• Certifications — bonus, not required
• AVIXA CTS or CTS-I
• Dante Level 1 or 2
• Crestron or Extron manufacturer certification
• Zoom or Microsoft Teams Rooms administration
• Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).