Sr. Executive Support & AV Technician

MMD Services; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free catered meals

Job summary

MMD Services in downtown Miami is seeking a Senior Executive Support & AV Technician to own conference room technology and end‑user support for senior leaders globally. You will ensure that every camera, call, and touch panel works seamlessly in a fast‑paced, high‑touch environment.

The role is hands‑on and high visibility, requiring active collaboration with global IT, facilities, and VIP users. Onsite five days a week with breakfast, lunch, and snacks provided.

Qualifications

• Hands-on experience with conference room AV hardware.
• Experience configuring Zoom Rooms and WebEx Room devices.
• A track record of leading AV installs, room builds, and projects.
• Experience supporting high-visibility meetings and executive AV needs.
• Familiarity with Sedna or similar platforms.
• Strong desktop hardware, peripherals, and printer troubleshooting.
• Comfort with Windows 10/11 and Microsoft Office apps.
• Knowledge of device management tools (Intune) and remote access (VPN/MFA).
• Bachelor's degree and/or 5+ years of relevant technical support preferred.
• Exceptional customer service instincts and VIP responsiveness.

Responsibilities

• Conference room AV setup, daily readiness, and break/fix support across spaces.
• Troubleshoot Zoom, WebEx, and Logitech conferencing hardware.
• Lead AV installs, room builds, upgrades, and equipment refreshes.
• Provide white-glove AV support for high-profile meetings.
• Coordinate with Sedna and other meeting room scheduling/AV coordination tools.
• Partner with global IT and facilities to standardize AV across offices.
• End-user support (tickets, email, phone) for staff and executives.
• Diagnose urgent hardware/software/connectivity issues with urgency.
• Support distributed teams on asset management and hardware deployments.
• Maintain documentation and drive proactive problem management.

Skills

Conference room AV setup

Live high-visibility meetings support

VIP user support

Customer service

Cross-office coordination

Education

Bachelor's degree

5+ years relevant technical support experience

Tools

Zoom Rooms

WebEx Room devices

Logitech Rally/MeetUp

Sedna scheduling

Microsoft Intune

VPN/MFA basics

Job description

Our client is a global, multi-billion dollar investment firm known for world‑class talent, cutting‑edge technology, and a track record of exceptional results for leading investors worldwide over the past 30+ years. With offices in Chicago, New York City, Miami, London, and Hong Kong and 2,000+ employees globally, they're looking for a Senior Executive Support & AV Technician to own conference room technology and collaboration tools along with white‑glove end user support across the firm.

This is a hands‑on, high‑visibility role for someone who takes pride in a meeting room that "just works" - every camera framed right, every call connecting on time, every touch panel responsive - while also being the go‑to person when a senior exec's laptop, printer, or connection needs fixing fast. You'll operate independently and as part of a broader global team, with real ownership over AV standards across offices.

This is an onsite role 5 days per week in downtown Miami, reflecting the fast‑paced, high‑touch nature of the environment. Free catered breakfast, lunch & snacks!!

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What You'll Own:

• Conference room AV setup, daily readiness, and break/fix support across all meeting spaces
• Troubleshooting Zoom, WebEx, and Logitech conferencing hardware - cameras, codecs, mics, and touch panels
• Leading AV installs and special projects, including new room builds, upgrades, and equipment refreshes
• Live, white‑glove AV support for high‑profile global meetings - zero disruption is the standard, especially for senior leadership and cross‑office calls
• Managing and troubleshooting Sedna (or similar) for meeting room scheduling and AV coordination
• Partnering with global IT and facilities teams to keep AV standards consistent across every office
• White‑glove, high‑touch end user support (tickets, email, phone) for staff, traders, and senior executives
• Diagnosing and resolving urgent hardware, software, and connectivity issues with a strong sense of urgency
• Supporting distributed teams on asset management, office moves, and hardware deployments
• Maintaining clear documentation and driving proactive problem management for firm‑wide tech issues

What You Bring:

• Hands‑on experience with conference room AV hardware - Logitech Rally/MeetUp systems, cameras, codecs, and touch panels
• Experience configuring and supporting Zoom Rooms and WebEx Room devices, including firmware updates
• A track record of leading AV installs, room builds, and special projects end to end
• Experience supporting live, high‑visibility meetings and executive‑level AV needs with a zero‑downtime mindset
• Familiarity with Sedna or similar meeting room scheduling/AV coordination platforms
• Strong desktop hardware, peripheral, and printer troubleshooting skills
• Comfort supporting Windows 10/11 environments and Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote)
• Working knowledge of device management tools (e.g., Microsoft Intune) and remote access basics (VPN, MFA)
• Bachelor's degree and/or 5+ years of relevant technical support experience preferred
• Exceptional customer service instincts including responsiveness, composure, attention to detail, and follow‑through with VIP users

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.