AV Support Technician

BCforward; Neenah (WI); On-site; USD 53,726 - 54,167; Part time

Job summary

A technology support company is seeking a Tier 1 Resident Technician in Neenah, WI. This customer-facing role requires providing technical support for video and audio conferencing for Poly, Teams, and Zoom environments. Responsibilities include scheduling events, managing issues, and guiding customers on equipment usage. Ideal candidates will have strong customer service skills and the ability to document support processes. The position is contract-based and offers competitive hourly pay.

Qualifications

• Experience in providing technical support for video and audio conferencing.
• Ability to guide customers in using video conferencing equipment.
• Skills in maintaining documentation related to support processes.

Responsibilities

• Providing onsite technical support for video and audio‑conferencing issues.
• Scheduling and managing high‑level events, tracking and resolving incidents.
• Providing MACD support, including installing and configuring video conferencing equipment.
• Guiding customers in the use of video conferencing equipment and software.
• Maintaining support and process documentation.

Skills

Outstanding customer service skills

Technical support for video conferencing

Scheduling and managing events

Job description

Base pay range

$39.00/hr - $39.32/hr

The Tier 1 Resident Technician is part of a team that is responsible for supporting our customers Poly, Teams, and Zoom video conferencing environment.

Responsibilities

• Providing onsite technical support for video and audio‑conferencing issues.
• Scheduling and managing high‑level events, tracking and resolving incidents.
• Providing MACD support (including installing and configuring video conferencing equipment).
• Guiding customers in the use of video conferencing equipment and software.
• Maintaining support and process documentation.

The Resident Technician will be based at the customer campus for support of video and audio operations during business hours and/or after hours for critical situations or maintenance activities. This is a customer‑facing position, and the successful candidate will have outstanding customer service skills.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

• Writing/Editing, Art/Creative, and Business Development
• IT Services and IT Consulting, Entertainment Providers, and Financial Services

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