Audio Visual Technician

Insight Global; Columbus (OH); On-site; USD 45,000 - 78,000; Full time

Job summary

A leading technology firm seeks an Audio Visual Field Service Technician in Columbus, OH, to provide exceptional customer service and troubleshoot audiovisual systems. The ideal candidate will have a high school diploma, relevant experience in AV signal flow, and strong communication skills. Enjoy a full-time position with opportunities for career advancement while maintaining a focus on customer satisfaction and technical expertise.

Qualifications

• Solid understanding of commercial audio-visual signal flow and design, ideally 2-3+ years.
• Ability to navigate high-pressure situations and de-escalate conflicts effectively.
• Self-sufficient, well-prepared, and motivated to execute tasks quickly.

Responsibilities

• Identifying and resolving issues in audio, video, control, and networking systems.
• Troubleshooting programming issues in the field.
• Performing onsite preventative maintenance for support contract clients.

Skills

Communication skills

Problem-solving

Customer service

Audio-visual signal flow

Education

High school diploma or GED

Tools

Audio DSP

Crestron/AMX programming

Job description

1 week ago Be among the first 25 applicants

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $78,000.00/yr

Direct message the job poster from Insight Global

Title: Audio Visual Field Service Technician

Location: Onsite in Columbus OH

Duration: Permanent

Salary Range: 45K-78k annually (commensurate with experience)

Must-Haves

• A high school diploma or GED.
• Solid understanding of commercial audio-visual signal flow and design, ideally 2-3+ years
• Strong communication skills and ability to create clear and concise documentation.
• Ability to navigate high-pressure situations and de-escalate conflicts effectively.
• Self-sufficient, well-prepared, and motivated to prioritize and execute tasks quickly.
• Fully invested in providing a superior customer experience and making a positive impact on peers and customers.

Plusses

• CTS-I (Certified Technology Specialist - Installation) certification.
• Knowledge of Audio DSP and Crestron/AMX programming.

Summary

We are seeking several AV Technicians dedicated to providing superior customer service and building strong relationships with our customers and team members. This role is perfect for individuals who thrive in dynamic environments that require quick thinking and creative problem-solving. As an AV Technician, you will have the opportunity to develop foundational engineering skills, deepen your technical expertise, and advance your career in a field that intersects technology, creativity, and customer service.

Job Responsibilities

• Identifying and resolving issues in audio, video, control, and networking systems.
• Troubleshooting and escalating programming issues in the field, making necessary changes independently or with assistance.
• Coordinating new customer incidents, problems, and requests via a ticketing system.
• Performing onsite preventative maintenance for support contract clients, ensuring all devices function as intended.
• Conducting research on system lifecycle and assisting customer engagement teams in improving customer experience.
• Providing training to customers on the use of their audiovisual systems.
• Continuously seeking ways to improve and optimize team effectiveness.

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Information Technology

Industries

Technology, Information and Media