Audio-Visual Support Specialist

A-V Services, Inc.; Los Angeles (CA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

ESOP

Health insurance

Dental program

401k

Paid vacations

Paid holidays

Job summary

A-V Services Inc. is seeking an Audio/Visual Support Specialist to support corporate work sectors with excellent customer service and comprehensive AV skills. A bachelor’s degree in a technology field or 7+ years of AV experience is preferred.

The role involves pre-production planning, event logistics, and managing timelines for meetings and C-suite events, both virtual and hybrid. Strong communication and independent work ability are essential.

Qualifications

• 7+ years of previous employment with AV support responsibilities.
• Bachelor's degree in technology-related field or equivalent experience.
• Strong customer service and communication skills for executive environments.

Responsibilities

• Execute pre-production planning and logistics with various teams.
• Manage event production timelines and scheduling.
• Organize and manage meetings and events.
• Create and run all C-suite level events, both virtual and hybrid.
• Operate and troubleshoot audio/video systems; maintain hardware.
• Provide end-user instruction and training; setup meetings and AV support.

Skills

Excellent customer service

End-user training

Meeting setup

Live event support

Project planning

7+ years AV experience

Education

Bachelor's degree in a technology-related field

Tools

Microsoft Teams

Cisco Webex

Crestron control system

Job description

A-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, is seeking a Audio/Visual Support Specialist. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. The ideal candidate would have a bachelor’s degree in a technology related field and/or minimum 7 years of previous employment with AV support responsibilities in the AV industry.

Our corporation is looking for an individual who possesses a full understanding of all areas of the A/V field including but not limited to:

• Execute pre-production planning, logistics, verbal & written communication with various teams in the corporation
• Manage event production timelines to ensure a timely schedule leading up to date of event
• Organizing and managing events for meetings.
• Creating and running all C-suite level events, both virtual and hybrid.
• Highly organized, detail-oriented, articulate, professional and the ability to work independently
• Knowledge & understanding operation of audio, video production & lighting equipment
• Experience with different streaming platforms using Mac & Windows
• Experience running live virtual events, mainly utilizing Microsoft Teams and Cisco Webex.
• Setup, operate and troubleshoot various audio/video systems.
• Facilitates the repair or replacement applicable hardware.
• Access to software updates and upgrades for hardware covered by manufacturer program.
• Use of online incident reporting tool for easy ticket awareness and annual business reviews.
• Perform preventative maintenance tasks to help maintain customer spaces including but not limited to:
• Testing/repairing various hardware components.
• Clean various AV equipment including but not limited to camera lenses, monitors and equipment fans.
• Responsible for job site documentation as needed
• Perform support tasks in a timely and quality conscious manner including but not limited to:
• Ongoing end user instruction and training
• Meeting setup
• Meeting support (i.e., AV systems management / operation)
• Setup, operate and troubleshoot various audio/video systems.
• Facilitates the repair or replacement applicable hardware.
• Access to software updates and upgrades for hardware covered by manufacturer program.

Other:

• Excellent communication skills: ability to work and communicate with Executive Level clients
• Ability to work independently on complex matters and to exercise sound discretion and judgment when performing job duties
• Ability to work with a variety of diverse groups and teams

Preferred Skills Desired:

• Industry AV Certifications
• Knowledge of Crestron control a plus
• Bachelor's degree or equivalent to 7+ years’ experience within the A/V event industry.

Full-Time Position has benefits including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, 401k company contribution, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.

Join Our Diverse and Inclusive Team!

At AV Services Inc. we are committed to fostering an inclusive and diverse workplace where every team member is valued and empowered. We are proud to be an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic that makes you unique.

Our Commitment to Diversity and Inclusion:

Our employees are our greatest asset, and we believe that the diverse perspectives and experiences they bring are key to our success. We celebrate and encourage differences in age, ethnicity, family or marital status, language, physical and mental abilities, socio-economic status, and more. These unique attributes contribute to our vibrant culture, enhance our reputation, and drive our achievements.

Why Work With Us?

• Inclusive Culture: We embrace diversity in all its forms and are dedicated to creating an environment where everyone feels respected and valued.
• Empowerment: We support our employees' growth and self-expression, recognizing that their individual talents and innovations are vital to our success.
• Community: Join a team that values collaboration and the collective strength of diverse backgrounds and ideas.